Telecom Service Lead
at HumCap Recruiting

Date Posted: 6/27/2017

Job Description

Description: Telecommunications Service LEAD – East Texas

Role Description

Telecom Service Lead is the Player/Coach for their service team. They are tied
to the day to day operations of their team and the customers their team is
working with. They work closely with all their team members on a daily basis, and
lead by example and give immediate corrective direction when needed. The
Telecom Service Lead goes where their team goes. They also work closely with
their Director of Service to understand the overall strategy of the company,
the overall strategy of their Telecom Service Division, how their Telecom
Service Team fits into these strategies, and then relays this information out
to their team members.


you, and your team members are fully abiding by Employee Principles

closely with team members to make sure customer requests and issues are being
resolved quickly, effectively and with a high level of customer satisfaction

with Director to understand overall strategy of the company, overall strategy
of the Division, how their team fits into this strategy, and relay this on to
their team members

with Director to develop and thoroughly document all processes for your team

with every one of your team members in person at least once a week

with your Director to develop direction and strategies for your team that
increase customer satisfaction, profitability, team member satisfaction and
generate organic growth through lead generation

aware of future market trends and work with your Director to develop strategies
to innovate and prepare for the future

with your Director to develop KPIs for your team members

clear expectations for your team members and how you want them to perform their
daily responsibilities

immediate corrective direction when your team members are not meeting

ownership of the customer issues your team members are working on, follow
issues through to resolution, and follow up with customers to ensure a high
level of customer satisfaction

an environment of team work and collaboration across teams, divisions and

collaborate, and support other service teams as needed to deliver a unified,
synergetic experience to the customer

an Expert knowledge of the products & services your Division offers

an Expert knowledge of company processes and systems

a Proficient knowledge of all company offerings


Role Requirements

player with excellent customer service skills


interpersonal and communication skills (written& oral)

in MS Office

experience managing a team

working experience as a customer service manager

knowledge of management methods and techniques

field work experience as a telecommunications specialist

of telecom industry’s latest trends and applications

experience with telecommunications systems and devices including peripheral
equipment (phones, computer networks, cabling, on site controllers, PRIs, data
modems, SIP trunks, terminals, etc.)

to configure, install, test, troubleshoot, repair and service telecommunication
systems and equipment

to troubleshoot and resolve level II and level III telecommunication issues



will be in the $50k-$65k range depending on experience and previous leadership
level obtained. We would like to start them at a salary level that will give us
the ability to evaluate performance for a brief amount of time and give them a
raise depending on their success.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Tyler
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 6/27/2017

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