Telecom Service Lead
at HumCap Recruiting

Date Posted: 8/27/2017

Job Description

Description:
Telecommunications Service LEAD – East Texas




Role Description




The

Telecom Service Lead is the Player/Coach for their service team. They are tied

to the day to day operations of their team and the customers their team is

working with. They work closely with all their team members on a daily basis, and

lead by example and give immediate corrective direction when needed. The

Telecom Service Lead goes where their team goes. They also work closely with

their Director of Service to understand the overall strategy of the company,

the overall strategy of their Telecom Service Division, how their Telecom

Service Team fits into these strategies, and then relays this information out

to their team members.




Role

Responsibilities




-Ensure

you, and your team members are fully abiding by Employee Principles




-Work

closely with team members to make sure customer requests and issues are being

resolved quickly, effectively and with a high level of customer satisfaction




-Work

with Director to understand overall strategy of the company, overall strategy

of the Division, how their team fits into this strategy, and relay this on to

their team members




-Work

with Director to develop and thoroughly document all processes for your team




-Work

with every one of your team members in person at least once a week




-Work

with your Director to develop direction and strategies for your team that

increase customer satisfaction, profitability, team member satisfaction and

generate organic growth through lead generation




-Be

aware of future market trends and work with your Director to develop strategies

to innovate and prepare for the future




-Work

with your Director to develop KPIs for your team members




-Set

clear expectations for your team members and how you want them to perform their

daily responsibilities




-Give

immediate corrective direction when your team members are not meeting

expectations




-Take

ownership of the customer issues your team members are working on, follow

issues through to resolution, and follow up with customers to ensure a high

level of customer satisfaction




-Foster

an environment of team work and collaboration across teams, divisions and

departments




-Cooperate,

collaborate, and support other service teams as needed to deliver a unified,

synergetic experience to the customer




-Maintain

an Expert knowledge of the products & services your Division offers




-Maintain

an Expert knowledge of company processes and systems




-Maintain

a Proficient knowledge of all company offerings




 




Role Requirements




-Team

player with excellent customer service skills




-Detail

oriented




-Excellent

interpersonal and communication skills (written& oral)




-Proficient

in MS Office




-Proven

experience managing a team




-Proven

working experience as a customer service manager




-Proven

knowledge of management methods and techniques




-Extensive

field work experience as a telecommunications specialist




-Awareness

of telecom industry’s latest trends and applications




-Extensive

experience with telecommunications systems and devices including peripheral

equipment (phones, computer networks, cabling, on site controllers, PRIs, data

modems, SIP trunks, terminals, etc.)




-Ability

to configure, install, test, troubleshoot, repair and service telecommunication

systems and equipment




-Ability

to troubleshoot and resolve level II and level III telecommunication issues




 




Compensation




Salary

will be in the $50k-$65k range depending on experience and previous leadership

level obtained. We would like to start them at a salary level that will give us

the ability to evaluate performance for a brief amount of time and give them a

raise depending on their success.

Job Snapshot

About Us

“It’s not what you know but who you know that makes a difference”.

~Anonymous

Looking for a job or thinking about a career change?


HumCap is committed to helping applicants find relevant and fulfilling jobs. As a recruiting company, we perform search services for local and national businesses and match professionals to the areas of expertise requested by our clients. The vast network of employers we work with provides HumCap with special access to positions that won’t be listed anywhere else. These special job postings increase a candidate’s chances of not only being hired but also of finding a job that best fits their skills and objectives.

Our access to employment opportunities spans a variety of industries, including software, high tech, financial services, and healthcare. If an applicant wants to utilize our services, we begin the process with an in-person interview between a recruiter and the applicant where we discuss their goals and employment history. After developing a complete understanding of each candidate’s current situation in regards to talents and career goals, HumCap can then seek out the best employment opportunities that match each applicant’s needs. We see each applicant as a unique entity – not another faceless number.

The interaction continues along the process as HumCap finds potential job matches from client companies. Applicants who closely match a client’s job description are informed about the opening and briefed on the requirements. With their approval, we can begin marketing their achievements and skills to the client business and support the applicant throughout the interview and hiring process.

Join the HumCap Recruiting Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

Are you looking for a new job? Check out these current opportunities: IT Jobs and Sales Jobs