Telecom Service Manager
at HumCap Recruiting

Date Posted: 5/13/2017

Job Description

Description: Telecommunications Service Manager/Tyler Texas
Role
Description
The Telecom Service Manager is the Player/Coach for their
service team. They are tied to the day to day operations of their team and the
customers their team is working with. They work closely with all their team
members on a daily basis, lead by example and give immediate corrective
direction when needed. The Telecom Service Manager goes where their team goes.
They also work closely with their Director of Service to understand the overall
strategy of the company, the overall strategy of their Telecom Service
Division, how their Telecom Service Team fits into these strategies, and then
relays this information out to their team members.
Role
Responsibilities
-Ensure you, and your team members are fully abiding by Employee Principles
-Work closely with team members to make sure customer
requests and issues are being resolved quickly, effectively and with a high
level of customer satisfaction
-Work with Director to understand overall strategy of the
company, overall strategy of the Division, how their team fits into this
strategy, and relay this on to their team members
-Work with Director to develop and thoroughly document all
processes for your team
-Work with every one of your team members in person at least
once a week
-Work with your Director to develop direction and strategies
for your team that increase customer satisfaction, profitability, team member
satisfaction and generate organic growth through lead generation
-Be aware of future market trends and work with your
Director to develop strategies to innovate and prepare for the future
-Work with your Director to develop KPIs for your team
members
-Set clear expectations for your team members and how you
want them to perform their daily responsibilities
-Give immediate corrective direction when your team members
are not meeting expectations
-Take ownership of the customer issues your team members are
working on, follow issues through to resolution, and follow up with customers
to ensure a high level of customer satisfaction
-Foster an environment of team work and collaboration across
teams, divisions and departments
-Cooperate, collaborate, and support other service teams as
needed to deliver a unified, synergetic experience to the customer
-Maintain an Expert knowledge of the products & services
your Division offers
-Maintain an Expert knowledge of company processes and systems
-Maintain a Proficient knowledge of all company offerings
-Ensure you and your team fully adhere to company Meeting
Schedule
-Fully adhere to companyTraining Schedule
Role
Requirements
-Team player with excellent customer service skills
-Detail oriented
-Excellent interpersonal and communication skills (written
& oral)
-Proficient in MS Office
-Proven experience managing a team
-Proven working experience as a customer service manager
-Proven knowledge of management methods and techniques
-Extensive field work experience as a telecommunications
specialist
-Awareness of telecom industry’s latest trends and
applications
-Extensive experience with telecommunications systems and
devices including peripheral equipment (phones, computer networks, cabling, on
site controllers, PRIs, data modems, SIP trunks, terminals, etc.)
-Ability to configure, install, test, troubleshoot, repair
and service telecommunication systems and equipment
-Ability to troubleshoot and resolve level II and level III
telecommunication issues
Compensation
Salary will be in the $50k-$80k range depending on
experience and previous management level obtained. We would like to start them
at a salary level that will give us the ability to evaluate performance for a
brief amount of time and give them a raise depending on their success.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Tyler TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 5/13/2017

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