Telecom Service Manager
at HumCap Recruiting

Date Posted: 5/13/2017

Job Description

Description: Telecommunications Service Manager/Tyler Texas
The Telecom Service Manager is the Player/Coach for their
service team. They are tied to the day to day operations of their team and the
customers their team is working with. They work closely with all their team
members on a daily basis, lead by example and give immediate corrective
direction when needed. The Telecom Service Manager goes where their team goes.
They also work closely with their Director of Service to understand the overall
strategy of the company, the overall strategy of their Telecom Service
Division, how their Telecom Service Team fits into these strategies, and then
relays this information out to their team members.
-Ensure you, and your team members are fully abiding by Employee Principles
-Work closely with team members to make sure customer
requests and issues are being resolved quickly, effectively and with a high
level of customer satisfaction
-Work with Director to understand overall strategy of the
company, overall strategy of the Division, how their team fits into this
strategy, and relay this on to their team members
-Work with Director to develop and thoroughly document all
processes for your team
-Work with every one of your team members in person at least
once a week
-Work with your Director to develop direction and strategies
for your team that increase customer satisfaction, profitability, team member
satisfaction and generate organic growth through lead generation
-Be aware of future market trends and work with your
Director to develop strategies to innovate and prepare for the future
-Work with your Director to develop KPIs for your team
-Set clear expectations for your team members and how you
want them to perform their daily responsibilities
-Give immediate corrective direction when your team members
are not meeting expectations
-Take ownership of the customer issues your team members are
working on, follow issues through to resolution, and follow up with customers
to ensure a high level of customer satisfaction
-Foster an environment of team work and collaboration across
teams, divisions and departments
-Cooperate, collaborate, and support other service teams as
needed to deliver a unified, synergetic experience to the customer
-Maintain an Expert knowledge of the products & services
your Division offers
-Maintain an Expert knowledge of company processes and systems
-Maintain a Proficient knowledge of all company offerings
-Ensure you and your team fully adhere to company Meeting
-Fully adhere to companyTraining Schedule
-Team player with excellent customer service skills
-Detail oriented
-Excellent interpersonal and communication skills (written
& oral)
-Proficient in MS Office
-Proven experience managing a team
-Proven working experience as a customer service manager
-Proven knowledge of management methods and techniques
-Extensive field work experience as a telecommunications
-Awareness of telecom industry’s latest trends and
-Extensive experience with telecommunications systems and
devices including peripheral equipment (phones, computer networks, cabling, on
site controllers, PRIs, data modems, SIP trunks, terminals, etc.)
-Ability to configure, install, test, troubleshoot, repair
and service telecommunication systems and equipment
-Ability to troubleshoot and resolve level II and level III
telecommunication issues
Salary will be in the $50k-$80k range depending on
experience and previous management level obtained. We would like to start them
at a salary level that will give us the ability to evaluate performance for a
brief amount of time and give them a raise depending on their success.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Tyler TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 5/13/2017

About Us

“It’s not what you know but who you know that makes a difference”.


Looking for a job or thinking about a career change?

HumCap is committed to helping applicants find relevant and fulfilling jobs. As a recruiting company, we perform search services for local and national businesses and match professionals to the areas of expertise requested by our clients. The vast network of employers we work with provides HumCap with special access to positions that won’t be listed anywhere else. These special job postings increase a candidate’s chances of not only being hired but also of finding a job that best fits their skills and objectives.

Our access to employment opportunities spans a variety of industries, including software, high tech, financial services, and healthcare. If an applicant wants to utilize our services, we begin the process with an in-person interview between a recruiter and the applicant where we discuss their goals and employment history. After developing a complete understanding of each candidate’s current situation in regards to talents and career goals, HumCap can then seek out the best employment opportunities that match each applicant’s needs. We see each applicant as a unique entity – not another faceless number.

The interaction continues along the process as HumCap finds potential job matches from client companies. Applicants who closely match a client’s job description are informed about the opening and briefed on the requirements. With their approval, we can begin marketing their achievements and skills to the client business and support the applicant throughout the interview and hiring process.

Join the HumCap Recruiting Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

Are you looking for a new job? Check out these current opportunities: IT Jobs and Sales Jobs