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Customer Service Representative

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Twitter LinkedIn Email New Career Opportunity! Jack Link's Beef Jerky has an opening for a Customer Service Representative in Underwood, IA. Find out more:

Job Snapshot

Employee Type: Full-Time
Location: Underwood, IA
Job Type: Customer Service
Experience: Not Specified
Date Posted: 8/23/2014

Job Description

Provide professional customer service to Jack Link’s customer base via customer service best practices. Fulfill internal and external customer expectations in a timely manner while maintaining Jack Link’s values.
• Communicate effectively and professionally with Jack Link’s customer base
• Process orders and promotional worksheets in SAP accurately and efficiently
• Correspond with brokers, salesmen, and ensure orders are accurately entered on a daily basis
• Enter customer orders on daily basis via phone, email, and fax
• Maintain accurate customer information via SAP
• Research customer inquiries and implement appropriate actions with timely follow through
• Continually maintain working knowledge of Jack Link’s products and out of stock items
• Proactively provide resolutions to all concerns to maintain customer satisfaction
• Analyze existing customer service processes for improvements and provide support to staff as needed

Job Requirements

• 2 years professional Consumer Service or Account Management experience
• SAP knowledge a plus
• Commitment to resolve customer service issues in a positive and upbeat manner
• Ability to work independently in fast pace environment which demands total accuracy
• Detail oriented with strong organizational and data entry skills
• General math and problem solving capabilities
• Ability to prioritize and multi task
• Strong interpersonal and communication skills; excellent grammar is a necessity
• Knowledge of computer applications; Microsoft Office, SAP
• Bachelor’s Degree

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