Field Service Technician
at Reiser

Date Posted: 6/23/2017

Job Description

As a REISER Territory Field Service Technician, you will be assigned a territory and dispatched to customer sites to install, service, and repair food processing and packaging machinery. As part of a highly motivated team of well-rounded Field Service professionals, your mission is to assure that preventive maintenance and operational repairs are performed and carried out on REISER food production equipment earning high customer satisfaction ratings.

REISER is a premier provider of custom industrial automated systems for Food processing and packaging operations. Customers want high-yield, high-quality production of prepared foods, bakery, cheese, meat, poultry and seafood products. REISER delivers!

Essential Functions

Field Service Technicians start a REISER career with a product training program at our office in Canton, MA and are welcomed into the Field Service team. As a customer-focused technical product expert, the Techincians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic and electronic control systems to provide pre-sales technical support, installation of new equipment, preventive maintenance and on-site equipment repair.

  • Travel 80% within territory and as necessary to assignments in other territories;

  • Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures;

  • Engage with customer on site, analyze equipment performance, troubleshoot to isolate problem and determine actions needed to restore system to performance specifications;

  • Share information with team members, customers and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status;

  • Repair or replace defective parts using REISER immense inventory system;

  • Inform customers of routine preventive maintenance techniques;

  • Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

Job Requirements

  • 2 years of maintenance experience - servicing, troubleshooting and repair of electromechanical machinery;

  • Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications;

  • Basic knowledge of pneumatic, hydraulic power systems, conveyor systems,  or control systems;

  • Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership;

  • 80% travel – mostly within territory by automobile or plane whatever mode

Job Snapshot

About Us

With more than 50 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers makes us the one supplier that food manufacturers can trust for better, smarter solutions.

Working at Reiser will be the most satisfying job you'll ever have. As an International Company and industry front-runner, Reiser focuses on innovative solutions for food processing and packaging equipment. You'll be part of a talented and passionate team of professionals that works hard, embraces challenges, and is dedicated to the success of Reiser and its customers. You can build a career here at Reiser. More than 30 of our Sales group has worked at Reiser for nine years or more. More than 60% of our extensive Service group has been with us for at least seven years. We take great pride in providing the resources and creating an environment where you can learn, grow and develop with the company.

If you are among the best at what you do, then you can be successful at Reiser. Join the Reiser Talent Network today!

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Are you looking for a new job? Check out these current opportunities: Capital Equipment Sales Jobs and Field Technician Jobs