Application Architect III (Call Center)
at SkillStorm

Date Posted: 3/16/2017

Job Description

Immediate start. 
5 - 7 years. Responsible for translating the requirements created by functional analysts into the architecture for that solution and describing it through the set of architecture and design documents. Those documents are then used by the rest of the development team to implement the solution. The process of defining architecture by the Solutions Architect often involves selection of the most appropriate technology for the problem being solved, impact assessment as well as technical and operational feasibility. Also, responsible for developing the high-level strategy to solve business problems. Ensure solutions adhere to enterprise standards. May be aligned to an applications or a technology stack. 

Position summary and key responsibilities 

Call Center Modernization 
- Responsible for project delivery through management of Agile workflow 
- Support migration from Aspect Call Center ACD to Aspect UIP for inbound call routing platform and integration with multiple other platforms (NICE, eWFM, 

Required Skills 

- Ability to develop and support UIP M3 Scripting 
- Configuration of UIP OSMS 
- C# development and support with focus on transcribing existing application from other disciplines into web service (i.e. from Aspect ECS to web service) 
- Aspect Enterprise Contact Center knowledge desired 
- Understanding of SQL database and interaction with Aspect platforms desired 

Work Location: TX2-972-03-13

Job Snapshot

About Us

SkillStorm is one of the nation’s fastest-growing I.T. Services Company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

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