FICC Production/Technical Support Analyst
at SkillStorm

Date Posted: 3/9/2017

Job Description

FICC ASD Analyst Role Specification 

Business Unit and Department Structure: 
The FICC technology department develops and supports technology solutions for Fixed Income, Currencies, Commodities, Credit Derivatives, and Mortgage businesses. 

Team Specific Structure: 
As a sub-division of FICC tech, the FICC Application Service Delivery (FICC ASD) team provides technical application support to the FICC businesses. Level 1 ‘Business-facing’ support is provided out of our primary business centers (London, New York, Hong Kong, Tokyo, Sydney) and level 2 ‘Core’ support is provided out of Chicago, Hyderabad, and Chennai. Both desk-facing and core support teams employ a “follow the sun” coverage model aimed at providing the maximum degree of system availability and timely response for our internal and external business partners. 

Role Profile: 
FICC ASD is committed to excellence and to operating a ‘world-class’ global support organization. The FICC ASD Analyst is a dynamic problem solver working in a high-pressure trading environment that demands strong global partnerships, well developed technical and financial expertise, and a strict adherence to process guidelines. 

The ability to quickly and independently develop expertise is a highly valued attribute of the FICC ASD analyst. An effective analyst commonly exhibits the following behaviors: 
• The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly 
• An independent sense of motivation to continuously improve themselves and their environment 
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents 

The core set of technical skills that are beneficial in the role are: 
• Operating systems: Solaris, Linux, Windows 
• Scripting languages: Unix Shell, Perl, Python 
• SQL (Intermediate level: multi-table joins, grouping results, etc...) 
• Grid computing and batch management 
• Well rounded understanding of infrastructure disciplines (network, server, storage, messaging) 

Relevant areas of business expertise would include: 
• Product knowledge – Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives 
• Electronic trading and exchange connectivity 
• Market data distribution 
• Risk delivery 

Role Responsibilities: 
The following are key responsibilities fulfilled by a FICC ASD Analyst (although not limited to): 
• First point of contact for business requests and reported impact (Business facing) 
• Monitoring and alerting of critical trading system environments (Core) 
• Release implementation and post-release testing (Core) 
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts (All) 
• Troubleshooting of complex systems issues (All) 
• Proactive identification and resolution of problem hotspots (All) 
• Development of tools and driving efficiency/stability improvements (All) 
• Accurate tracking of support effort to enable effective management reporting (All) 
• Enforcement of change management policy (All)

Job Snapshot

About Us

SkillStorm is one of the nation’s fastest-growing I.T. Services Company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

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