Network/System Engineer III (Video Conferencing)
at SkillStorm

Date Posted: 5/26/2017

Job Description

This role requires experience with management of Video Conferencing infrastructure and endpoints in a large global enterprise. Candidates should have prior experience providing engineering and operational support for the environment. 

Responsibilities 
• Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software in the video environment 
• Monitor health of the environment using tools to detect issue 
• Ability to investigate/analyze technical issues to determine steps toward resolution 
• Ability to interpret user issues described by on-site support teams with goal of expeditious resolution 
• Provide Level 2 support to on-site support teams 
• Troubleshoot complex technical issues until resolutions 
• Hands-on execution of upgrades, updates, and testing of software updates for technical or risk issues 
• Participate in a roster for on-call support, required 24x7x365 
• Handle disaster recovery planning and testing 
• Maintain infrastructure documentation 

Requirements 
• 5+ years of experience performing engineering and/or support of an enterprise video conferencing environment 
• In-depth knowledge of video platforms including Polycom and Cisco 
• Working knowledge of VQ Communications Video Management Software (VQ Scheduler) 
• In-depth knowledge of video and networking protocols such as SNMP, H.323, SIP, RTV/RTP, AVC/SVC, H.264/265, H.239 
• Competent working knowledge of networking and protocols, Active Directory, MS Exchange, Perimeter Security Technologies

Job Snapshot

About Us

SkillStorm is one of the nation’s fastest-growing I.T. Services Company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

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