Production/Batch Support
at SkillStorm

Date Posted: 3/17/2017

Job Description

The role is for a Production Support Consultant supporting the Enterprise Stress Testing line of business. The key services provided by the support team are: 1st and 2nd Level Support, Incident/Problem Management. The individual needs to be hands on with day to day operations and required to have a strong technical background.

Job Description:  Since the LOB applications are being on boarded to the Production Support team, there are initially a number of Operational Risk items that needs to be closed. These items include activities like creating an application recovery plan for Disaster Recovery, documentation of data feeds and alike. We need individuals who  will sit with the Development team and ensure this documentation are completed and also will learn about these as they will be supporting these applications once we are past these operational risk items.



Responsibilities

  • Keep a schedule, make tight deadlines, and work timely and independently and work with Dev team
  • Need to ensure that there is a good rapport with the DEV team and all endeavors are made to complete the tasks on time.
  • Create and write timely and accurate user notifications
  • Assist with reporting
  • Prioritize and engage management in situations where prioritization is a challenge
  • Lead meetings and know all parts of a meeting
  • Work closely with the development team

Required Skills & Experience:

  • Good experience with MS office
  • Good experience with UNIX, PL/SQL, schedulers
  • Good knowledge of ETL process
  • Understanding of the importance for incident, problem, and change management procedures for day to day support activities
  • Knowledge of “Best Practices” in production support
  • Candidate must have a mind set to observe and absorb the entire day to day task in order to be able to support these applications at a later stage.

Job Snapshot

About Us

SkillStorm is one of the nation’s fastest-growing I.T. Services Company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

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