Service Transition Intake Manager
at SkillStorm

Date Posted: 3/11/2017

Job Description

Service Transition Intake Manager 

Description: 
Service Transition Intake Manager will be responsible for successfully managing all incoming or changing Cloud Platform products and services through Service Transition. The aim is to ensure there are clear requirements so that all cloud products and services are engineered to operate. This role will work with Service Strategy, Service Design teams and technical writers to validate and complete Business Requirements Documents (BRD) and generate inputs and output for Service Design Packages (SDP) supporting Service Transition and Operations Management. 

Required Skills: 
• 5-7 years of experience in Infrastructure Services and Operations 
• Strong understanding IT Infrastructure Life Cycle Management Processes ITIL 
• Strong understanding of Project Management 
• Strong interpersonal and communication skills 
• Good Understanding of database concepts to collect, calculate, and create reports 

Desired Skills: 
• VMWare operational tooling experience, such as vCenter, vCOPs 
• Admin and JavaScript know how on Operations tools such as: BMC Remedy, NLyte, etc. 
• System integration skills: Perl, JAVA, C++ 
• Experienced in customizing APIs and web services between enterprise tooling (SSO, LDAP, ITM, Maximo, Remedy, etc.) 
• Experience in creating or customizing automation scripts. 

Location: Charlotte, NC

Job Snapshot

About Us

SkillStorm is one of the nation’s fastest-growing I.T. Services Company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

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