Technical Support Analyst
at SkillStorm

Date Posted: 7/8/2017

Job Description

SkillStorm is seeking a Technology Support Analyst for one of our clients in Carlsbad, CA.


We have an immediate opening for a Technology Support Analyst in our Carlsbad, CA office to provide technical systems and network support to employees at multiple sites in person, and via telephone as well as remote screen sharing. The Technical Support Analyst troubleshoots hardware and software application issues, installs and upgrades software, and repairs computer equipment. Additionally provision and maintain network devices and servers.

This individual should be organized and reliable with the ability to multi-task and prioritize issues while possessing a highly professional demeanor. This individual must be able to communicate concisely and clearly to a varied user base in a professional finance environment. This position requires a combination of server administration and help desk support in conjunction with a remote team of IT support analysts.

Duties & Skills Required:

  • Respond to technical support calls
  • Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems
  • Troubleshoot desktop hardware and application software issues
  • Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
  • Software installation and support of commercial software and related upgrades
  • Installs and configures computers, monitors, and peripherals such as printers, scanners, and related hardware
  • Update solutions database with applicable resolutions
  • Setting up new users in Active Directory
  • Building, configuring, and deploying Microsoft Windows based server solutions
  • Supporting Microsoft Windows Server/Active Directory, Citrix, VMware
  • Keep abreast of current technology through self-study
  • IT documentation including processes, procedures, and system configurations
  • Technical lead in maintaining disaster recovery environment and participate in conducting quarterly off-hour disaster recovery exercises
  • Some travel possible to remote offices for special projects or to provide coverage (locations include Boston, Miami, Chicago, Portland and London).
  • Monitoring and maintenance of all Network Services and circuits to ensure continuous availability (1-hour on-site response times are expected in the event of a disruption of service) and provide after-hours support as needed
  • 2 years minimum experience preferred, or industry certifications / technical degree.
  • Work with a great team of experienced IT Professionals in a growing company and enjoy a fantastic work environment. Competitive salary commensurate with experience.

Proficient use and troubleshooting skills in the following areas:

  • Windows 10/MS Office 2013-2016/Outlook email
  • Microsoft Active Directory/ Windows Server 2008-2012/MS Exchange
  • • Mobile Device Management / iPhone
  • VMWare Virtualization
  • Local / Network Printer Support / Networking Support
  • Remote Access Solutions, Citrix XenApp, (VPN) or related Troubleshooting
  • Telecommunications VOIP / Mitel Telephony
  • Video conferencing Cisco / Skype / Zoom Video Conferencing

Job Snapshot

About Us

SkillStorm is one of the nation’s fastest-growing I.T. Services Company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

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