Technical Writer
at SkillStorm

Date Posted: 3/17/2017

Job Description

This position is 'Work from Home' The location is open

REQUIREMENTS

  • Strong technical writing experience - Policy and Procedure writing 
  • Multi-tasking experience 
  • Process flow/Process mapping experience 
  • Must have strong task analysis experience 
  • Proficient in Microsoft Word Templates 
  • Proficient in Microsoft Office software (Word, Excel, PowerPoint, Visio) - must at least 5 years Word experience 
  • Strong verbal and written communication skills 
  • Strong customer service skills 
  • Seeking candidates with previous Bank, Mortgage Servicing and or Collections exp 
  • Must have exp in managing 10+ docs simultaneously. Develops policy and procedure documentation by reading/analyzing regulation documents, business requirement documents (BRDs), interviewing subject matter experts and completing task analyses 
  • Able to follow documented formats and standards consistency guide 
  • Able to manage multiple and competing priorities of varying complexity including small to extra large projects 
  • Able to work with little direction and is self directing. Able to meet demanding deadlines. 


RESPONSIBILITIES

  • Analyzes business requirements and large, complex projects to understand impacts to documents, and can accurately inventory impacted documents 
  • Develops clear and accurate user documentation based on business requirements with little direction 
  • Researches, asks probing questions, follows up on gaps and verifies information to produce quality documents 
  • Independently manages multiple large/complex projects and issues, and directs work of other associates related to these projects 
  • Demonstrates excellent project management skills, including managing complex tasks and dependencies with other task and areas, developing detailed project plans, managing risks and developing contingency plans 


PROFICIENCY RATING - scale from 1 - 5 (5 best): candidate must rate their proficiency level in the following AND provide an explanation to validate their rating (provide candidate response on first page of resume - if both RATING and EXPLANATION are not provided as noted, the candidate will be rejected): 

  • Task analysis 
  • Procedural writing 
  • Process mapping/process flow 
  • Training (resource) will be provided via 'Live Meeting' and bridgeline 
  • Overtime - as needed with prior approval

Job Snapshot

About Us

SkillStorm is one of the nation’s fastest-growing I.T. Services Company. We have been providing technology consulting, outsourcing and staffing solutions since 2002. SkillStorm can provide you with the right tools to ensure you have the best technology team in place to fuel your organization’s continued success. SkillStorm works with scores of fine companies, including many that rank among the elite Fortune 500 and has been setting the standard for customer service in the industry since inception.

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