ERP Support Specialist
at Westmoreland Coal Company

Date Posted: 7/27/2017

Job Description

Summary Description:

Westmoreland Coal is looking for a Junior ERP Support Analyst that will be responsible for the day to day troubleshooting and support for JD Edwards (JDE) throughout the company. The Support Analyst will be the first point of contact for the JDE end-users, providing problem identification, resolution and on-the-spot training to prevent problem reoccurance and knowledge transfer. The successful candidate will be a dynamic individual that has business and/or technical proficiency across one or more business areas/modules (GL, FA, AP/AR, Purchasing, Inventory Management, Maintenance, Operations). They will also require strong written and verbal communication skills, and a positive, service oriented attitude.

Essential Duties and Responsibilities:           

  • Collaborate with end users across the company to support the day to day activities supporting JD Edwards, including business process best practices
  • Troubleshoot client issues across multiple modules in JD Edwards
  • Troubleshoot client issues in Reporting Tools tied to JDE (DAS, Business Objects, Excel)
  • Escalate client issues to appropriate support if needed (e.g., technical experts or process experts)
  • Track work activities and document solutions in our Global Ticketing System (iSupport)
  • Update and maintain Help Documentation for JDE in Oracle UPK

Job Requirements

Competencies:

Demonstrates Technical proficiency in the following areas:

  • ERP or Business Systems experience
  • Microsoft Office (Excel, Word)
  • Database experience 
  • Demonstrates experience and proficiency in the following soft skills:
  • Outstanding communication skills both oral and written
  • Teamwork and collaboration
  • Self-discipline and focus
  • Creative problem-solving
  • Analytical and organizational skills
  • Results driven
  • Minimum Qualifications and Skills:
  • 2 years of business and/or ERP experience (JD Edwards a plus)
  • Functional discipline with a leaning towards technical abilities

Job Snapshot

About Us

Westmoreland Coal Company began mining in Westmoreland County, Pennsylvania in 1854 as a Pennsylvania corporation. In 1910, we incorporated in Delaware and continued our focus on underground coal operations in Pennsylvania and the Appalachian Basin. We moved our headquarters from Philadelphia, Pennsylvania to Colorado in 1995. Today, we are an energy company with 13 coal mines in the western U.S. and Canada, a stake in an activated carbon plant and char production facility and two coal-fired power generation units. Our headquarters are located in Englewood, Colorado and we have approximately 2,900 employees.

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