JD Edwards Support Analyst
at Westmoreland Coal Company

Date Posted: 5/10/2017

Job Description

Summary Description: 

Westmoreland Coal is looking for a Support Analyst that will be responsible for the day to day troubleshooting and support for JD Edwards (JDE) throughout the company. This position requires technical and functional skills along with the ability to build strong relationships that will help deliver value for the organization. The successful candidate will be a dynamic individual that has the technical proficiency to solve client issues across multiple modules in JDE (GL, FA, AP/AR, Purchasing, Inventory Management, Maintenance, Operations). They will also require strong written and verbal communication skills and a positive, service oriented attitude. This job will require experience in working

Essential Duties and Responsibilities:             

  • Collaborate with business and technical teams to support the day to day activities supporting JD Edwards
  • Troubleshoot client issues across multiple modules in JD Edwards and from multiple sites
  • Troubleshoot client issues in Reporting Tools tied to JDE (DAS, Business Objects, Excel)
  • Troubleshoot integration issues tied to JDE (FTP, BIP and Web Services)
  • Track work activities and document solutions in our Global Ticketing System (iSupport)
  • Update and maintain Help Documentation for JDE in Oracle UPK

Job Requirements


Demonstrates Technical proficiency in the following areas:

  • JD Edwards 9.2 (Experience with multiple modules would be an asset)
  • Microsoft Office (Excel, Word)
  • Data Access Studio (DAS/Reports Now)

Demonstrates experience and proficiency in the following soft skills:

  • Outstanding communication skills both oral and written
  • Teamwork and collaboration
  • Self-discipline and focus
  • Creative problem-solving
  • Analytical and organizational skills
  • Results driven

Minimum Qualifications and Skills:

  • 1-5 years of experience supporting JD Edwards
  • A bachelor’s degree (or equivalent education/experience) in computer information systems, computer science or a related discipline

Job Snapshot

About Us

Westmoreland Coal Company began mining in Westmoreland County, Pennsylvania in 1854 as a Pennsylvania corporation. In 1910, we incorporated in Delaware and continued our focus on underground coal operations in Pennsylvania and the Appalachian Basin. We moved our headquarters from Philadelphia, Pennsylvania to Colorado in 1995. Today, we are an energy company with 13 coal mines in the western U.S. and Canada, a stake in an activated carbon plant and char production facility and two coal-fired power generation units. Our headquarters are located in Englewood, Colorado and we have approximately 2,900 employees.

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