Sr Customer Service Representative
at 1st Franklin Financial

Date Posted: 10/17/2019

Job Description

Position Title: Senior Customer Service Representative 

Department: Operations

FLSA: Non-Exempt

Reports to:  Branch Manager 



POSITION SUMMARY: 


1.    Organizes and delegates the clerical functions of the branch. 2.    Provides direct customer service to loan and sales finance customers. 3.    Oversees, compiles and maintains records of loan transactions and branch activities. 4. Performs a wide variety of clerical duties, utilizing his/her knowledge of systems and/or procedures. 5.    Organizes, delegates, and performs solicitation and assists in collection of customer accounts. 6.    Functions as the Branch trainer for other CSR positions (if applicable). 



SCOPE OF RESPONSIBILITES AND ESSENTIAL FUNCTIONS: 


 The SR CSR must coordinate and be responsible for all daily solicitation, cash control, processing of loans and sales finance applications, correspondence, completion of loan documents, and oversee the maintenance of all other clerical functions of the branch.   This person assists in working assigned delinquencies.   The SR CSR must demonstrate a thorough knowledge of Company policies and procedures, and be able to function as the branch trainer.   This person will also demonstrate excellent technical skills by operating standard office equipment, computer terminal, copiers, calculators, and type accurately and proficiently.   The SR CSR has the ability to handle and count cash, solve posting and account balance issues, and supervise cash drawer control.  Demonstrate the ability to analyze relevant information and apply individual judgment to company policies. Comply with these policies, laws, regulations and procedures, and  operational standards  Perform similar job related duties as assigned 

Job Requirements

PERSONAL REQUIREMENTS (if any): 


 Must be able to read, write, speak, and understand English well  The Senior CSR has vital contact with the customers and therefore, should have strong verbal and interpersonal skills that demonstrate the ability to deal effectively and tactfully with all types of customers. This includes collections, as well as the development of new business  Problem solving and reasoning abilities are also important in maintaining the very best customer care   The SR CSR must be honest and fair with all customers and employees   This person should have strong personal attributes such as a high energy level, positive outlook, integrity in all relations with customers and the community   This person should be a team player, show leadership, and assist other employees to reach the common goals of the branch office and be expected to perform other work related duties as assigned.  

 A SR CSR should be self-motivated and take initiative to accomplish both personal goals and branch objectives  Must possess a valid driver’s license and have access to the use of and ability to operate a personal automobile. 



EDUCATION AND EXPERIENCE: 


 Must have a high school diploma or equivalent  Minimum of two years experience as a CSR   Ability to meet current licensing requirements of various federal and state regulators and insurance companies  


Job Snapshot

  • Employee Type: Full-Time
  • Location: Center Point, AL
  • Job Type: Finance
  • Experience: Not Specified
  • Date Posted: 10/17/2019

About Us

Join the 1st Franklin Financial Team

1st Franklin Financial is a privately held consumer finance company based in Toccoa, Georgia. We have approximately 1,100 employees in more than 280 locations in Georgia, Alabama, South Carolina, Mississippi, Louisiana and Tennessee.

1st Franklin Financial offers a very competitive salary and benefits package, including:

  • Health and dental insurance
  • Prescription drug coverage
  • Life insurance
  • Accidental death & dismemberment insurance
  • Short and long term disability coverage
  • 401(k) with 4.5 match on employee contributions up to 6 of salary
  • Paid holidays, personal days, sick days and vacation days
  • Bonus and incentive plans

Additionally, 1st Franklin maintains a sophisticated training program with development plans for all employees to help everyone reach their full potential.

Join the 1st Franklin Financial Talent Network today and stay up-to-date on our openings as they continue to become available!

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