International Group & Help Desk Agent (German)
at Aegean

Date Posted: 25/11/2019

Job Description

Job Opening

In the International Help Desk there is currently a vacancy of


International Group & Help Desk Agent with

Native and/or with excellent knowledge of German.


Additionally, excellent Greek and English are required.

The International Help Desk is the central contact point of specific international markets for issues with respect to reservation, ticketing, special inquires which cannot be dealt through other publicly accessible sources of information. The scope of the department is also to process and handle ad-hoc groups, group series and works towards qualitative and quantitative growth of group business.

This position brings along the following responsibilities:

  • Communication via telephone and email with international travel agencies to support the international sales teams of Aegean
  • Receive and process ad-hoc group requests and ensure requests are turned into sales
  • Implement contracted group series and ensure all contracted timelines and procedures are met

Job Requirements

Candidates should have the following personal requirements:

  • Team oriented
  • Sales skills
  • Committed
  • Ability to work under pressure
  • Decisive, organized, proactive approach


And the following educational requirements and work experience:


  • Minimum 1 year working experience with reservations systems at either an airline or travel agency
  • Good MS Office skills
  • Knowledge of one of the following languages: French, Italian Spanish, Russian will be considered as an asset
  • Bachelor’s degree will be considered as an asset


Applications shall contain CV and a letter of motivation, in English language and are to be submitted until Sunday 10 November, 2019. Only online applications submitted through company web site will be considered.


All CVs will be treated with strict confidentiality.


Job Snapshot

About Us

We are a member of Star Alliance and Greece’s largest airline, providing at our inception in 1999 until today, full service, premium quality, short and medium haul services. On the 23rd of October 2013, we acquired Olympic Air; as a result, passengers are now provided with increased flight frequencies and connections as well as improved accessibility to Greece’s islands, including some of the more remote. As an outcome of our efforts, in 2017 we transferred 13,2 million passengers, 6% more passengers than in 2016. In 2017, we were named "Best Regional Airline in Europe" at the Skytrax World Airline Awards in a survey conducted among over 19,9 million passengers. This award - which we have been honored with for the 7th successive year and 8th year in total since 2009 - is a further confirmation of the high quality of service we offer to our customers, who have shown their trust in us and made us their number one choice. We invest in strengthening our international presence and supporting the Greek tourism both in Athens and regional airports. In line with this, our 2018 timetable includes a network of 153 destinations, 33 domestic and 122 international in 44 countries, with 16,600,000 available seats. The flights will be performed with one of the youngest fleets in Europe, comprising 60 aircraft.