Commercial Implementation Manager
at Agility

Date Posted: 5/22/2019

Job Description

As the Commercial Implementation Manager you are responsible for leading customer implementations for network accounts and large and / or strategically significant Canadian accounts.  

Primary job duties and responsibilities are as follows:

  • Works in conjunction with sales professionals, quality manager, branch operations, and product line managers to facilitate the smooth onboarding of new business into the Canadian organization.
  • Works to support customer business requirements for integration into the Company’s service and products.
  • Acts as the primary point of contact between the implementation and / or operations team and internal/external customers during the implementation stage
  • Responsible for the creation of client SOP (standard operating procedures).
  • Supports and helps coordinate activities of operations and commercial personnel to ensure implementation project progresses on schedule.
  • Supports the national commercial as and when required for bids, pricing, initiatives, and other tasks as assigned.
  • Maintain responsibility for quality, content and timely delivery of implementation deliverables
  • Contribute to further development and refinement of company methodology and business processes to improve duration, efficiency, costs and effectiveness of service delivery to customers
  • Promoting quality achievement and performance improvement throughout the organization.
  • Ensuring compliance with national and international standards and legislation
  • Other duties as assigned by management

Job Requirements

All qualifications comply with provincial human rights legislation.

Qualifications include:

  • +10 years Industry experience.
  • +5 years commercial experience.
  • +3 year process & quality experience
  • Demonstrated exceptional written and oral communication skills.
  • Proficiency in Microsoft Office.
  • Willingness to travel when required.
  • Interpersonal skills that builds respected professional relationships internally & externally
  • Strong understanding of freight forwarding operations.
  • Ability to support client presentations clearly articulating the Agility implementation process and perceived customer requirements.

Job Snapshot

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.