Oceanfreight Supervisor
at Agility

Date Posted: 5/5/2019

Job Description

The function of the Operations Supervisor is the effective hands-on supervision of the daily operations with regards to the departments of responsibility. Managing people, process and a large client base in addition to excellent communication skills are key to this position. This role will support the branch’s ground, ocean/air import/export operation as required by ensuring outstanding and consistent customer service while at the same time supporting and creating opportunities to reduce operational cost and maximize profitability. The Operations Supervisor must proactively address service issues and meet customer's needs and expectations. Will supervisor a staff with the intention of anticipated growth.

Primary job duties and responsibilities are as follows: 

  • Work with Management to continually improve department operations with focus on productivity
  • Champion process and procedure to meet or exceed company KPI requirements
  • Manage key accounts and client base with high level of customer service, operational excellence, and proactive conduct including client visits to maintain strong relationship
  • Supervise and direct the desk level, day to day operations of the Operation Department(s)
  • Manage department and staff in managers absence
  • Responsible for overall team performance including staff development, recognition and training through daily desk level oversight, guidance and coaching
  • Will assign and manage work flow
  • Effectively deal with any issues that arise within scope of responsibility
  • Support sales initiatives through collaboration and participation in joint sales calls as required
  • Work with sales and customer service to transition business from sales to operations including the creation of SOP’s and communication with overseas offices
  • Adhere to all company policies, procedures, and guidelines
  • Perform other duties as assigned

 

Job Requirements

All Education and Experience comply with provincial human rights legislation.

Education and Experience include:

  • Post Secondary education
  • +7 years freight forwarding experience
  • +3 years proven supervisory experience
  • Proven ability as a self-starter, and able to communicate and interface effectively with all levels of the organization
  • Good communicator, both verbally and written with tendencies to create collaborative engagements
  • Above average customer service skills

At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.

Job Snapshot

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.