IT Technical Writer
at Agility

Date Posted: 3/28/2018

Job Description

JOB PURPOSE

Responsible for writing and editing technical documentation for the organization, such as equipment manuals, appendices, or operating and maintenance instructions. Must exhibit excellent research skills as well as the ability to translate technical data into text that any reader can understand. May assist in layout work.

KEY RESPONSIBILITIES

Strategic

  • Write, edit, index, or revise a variety of technical, user documentation such as articles, reports, brochures, and/or manuals for a wide range of uses.
  • Collaborate with programmers, engineers, and/or management during design phase to gain an understanding of the project.
  • Analyze requirements of project to determine types of publications needed. Ensure accuracy and completeness of technical documentation.
  • Requires excellent oral and written communication skills and a general understanding of programming concepts, operating systems and/or networking.

Functional

  • Create, edit, and maintain procedural documentation including but not limited to department policies and procedures (SOP’s) and user guides and application guides.
  • Maintain records and files of work and revisions.
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel.
  • Analyze published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.
  • Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
  • Study drawings, specifications, mock-ups and product samples to integrate and delineate technology, operating procedure, and production sequence and detail.
  • Observe activities to determine operating procedure and detail.
  • Arrange for typing, duplication, and distribution of material.
  • Draw sketches to illustrate specified materials or assembly sequence.
  • Create, edit, and maintain technical documentation for current and future applications i.e., technical reference manuals and production control manuals.
  • Write, edit, produce, and maintain on-line (internet/web-based) documentation Support quality assurance efforts, assemble documentation for audits and ensure that documentation is compliant with federal regulations.
  • Research and evaluate new documentation tools and methods; document and improve documentation processes.
  • Maintain documentation standards and keep abreast of current information by associating with professional individuals or societies or by reviewing professional publications, newsletters, e-mail, and Web sites.
  • Develop Application Architecture Document, Asset Map, Operational Guide, Break-Fix Guide and Escalation document for each service deployed by Service Excellence.
  • Manager Infrastructure Library.
  • Ensure all documentation is aligned with ISMS.
  • Perform QA on Procedural Records.
  • Perform regular audits on processes and highlight nonconformance.

General

  • Ensure all Company and Department policies and procedures are followed.
  • Follows IT standards & defined processes and policies for workflow using a systematic approach, to complete assigned tasks.
  • Ensure positive service image in the user community.
  • Manage several projects concurrently.
  • Perform other duties as assigned.  

 IT Security

  • Implement and act in accordance with the organization’s information security policies.
  • Protect assets from unauthorized access, disclosure, modification, destruction or interference.
  • Execute particular security processes or activities.
  • Ensure responsibility is assigned to the individual for actions taken.
  • Report security events or potential events or other security risks to the organization.

Job Requirements

EDUCATION

  • Bachelor Degree Computer Science or an equivalent.

 WORK EXPERIENCE

  • Work requires a minimum of four years writing experience, preferably in a technical field with an emphasis on technical documentation.

 SPECIFIC SKILLS

  • Microsoft Office products, particularly advanced use of Word, Excel and PowerPoint.
  • Experience in working with and developing data flow charts, procedure flow charts, etc.
  • Adobe Acrobat
  • Microsoft SharePoint Portal Server.
  • Photoshop/Paint Shop Pro Preferable.

 COMPETENCIES

  • Decision maker
  • Customer service oriented
  • Problem solver
  • Multi-tasker expertise enhance
  • Organized
  • Creative thinker
  • Manages time and priorities
  • Communication and interpersonal skills
  • Cost-conscious
  • Proactive

LANGUAGE SKILLS

  • Strong verbal and written English skills.
  • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from managers.
  • Demonstrated ability to communicate, discuss and negotiate with all levels of technical and professional staff, senior IT management, the company leadership, and all sectors of the user community.

Job Snapshot

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.