Account Assistant
at Agility

Date Posted: 6/3/2019

Job Description

  • Data Entry
  • Filing
  • Troubleshooting various types of problems - Handling irregularities and prevent reoccurrence
  • Providing excellent customer service
  • Responding to all inquiries in a timely manner
  • Generating timing and performance reports as necessary
  • Generating all required export documentation, i.e.: airway bills, bill of lading, HAWB, MAWB, invoices, packing lists
  • Receiving required requisitions from customers
  • Requesting and reviewing required documentation from vendors
  • Staying in touch with vendors for follow up of delivery
  • Coordinating with other departments for shipping/packing
  • Printing all necessary documents
  • Providing warehouse with loading docs
  • Communicating with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt
  • Contacting customers with exceptions to advise shipment status or to obtain shipment information in a professional manner
  • Assisting with the day-to-day operations of the export department to ensure that customer requirements are met
  • Ensuring that files contain all necessary document copies in proper sequence
  • Ensuring the highest level of data quality and integrity by processing shipment accurately
  • Other duties as assigned by management

Job Requirements

WORK HOURS AND ENVIRONMENT

Normal working hours for this position are Monday – Friday from 8:00 AM to 5:00 PM, however, overtime may often be required.

STATEMENT OF NON-INCLUSIVITY

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

QUALIFICATIONS

  • Excellent written and verbal communication skills
  • General knowledge of Microsoft Office applications

DESIRED ATTRIBUTES

  • Excellent interpersonal and communication skills
  • Self-managing and proactive
  • Detail oriented
  • Ability to balance multiple priorities
  • Ability to work in a team environment
  • Strong written and verbal communication skills

LANGUAGE SKILLS

English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

COMPUTER SKILLS

Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.

 

PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus

Job Snapshot

  • Employee Type: Full-Time
  • Location: Houston, TX
  • Job Type: Supply Chain
  • Experience: Not Specified
  • Date Posted: 6/3/2019

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.