Air Export Coordinator
at Agility

Date Posted: 6/16/2019

Job Description

The Air Export Coordinator is responsible for providing Air Export services to client companies for their cargoes while ensuring operational excellence, high productivity and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Customarily and regularly provides Air Export services to client companies, ensuring timely and accurate processing of documentation and all other aspects of customer requirements, including, but not limited to, booking shipments, preparing Airway bills, Shippers’ Export Declarations, documentation required for clearance at destination, invoicing, packing lists, letters of credit when needed, input of data for tracking and tracing shipments, as required
  • Adheres to proper Routing of Shipments according to client instructions
  • Responsible for ensuring accurate data entry for Export shipments, including timely update of milestones, as required
  • Responsible for ensuring highest quality and accuracy of document processing
  • Responsible for customer satisfaction and customer retention by implementing effective service capabilities; will interface directly with client companies in a professional manner and respond to all inquiries in a timely manner
  • Communicate with all parties involved in the process: i.e. air carriers, brokers, warehouses, customers
  • Responsible for adherence to U.S. customs, TSA, and all other government agencies’ rules, regulations and laws
  • Responsible for handling billing.
  • Responsible for compliance with all trading countries’ rules and documentation requirements
  • Troubleshoot all problems – handling irregularities and preventing recurrence
  • Responsible for continuous improvement of service processes to drive gains in quality and productivity
  • Assists the day-to-day operations of the team members to ensure that customer requirements are met
  • Performs other duties as assigned by management

Job Requirements

Job Requirements / Qualifications

  • 2+ years in Air Export freight forwarding experience required
  • Knowledge of export operations highly preferred

DESIRED ATTRIBUTES 

  • Excellent customer services skills
  • Ability to set priorities and work in a deadline-oriented, high pressure environment
  • Ability to operate in global environment
  • Excellent interpersonal and communication skills
  • Strong written and verbal communication skills
  • Self-managing and pro-active
  • Team player with ability to work with cross-functional teams and all levels of management

LANGUAGE SKILLS Proficiency in the use of Microsoft Office, Excel, and other technical software is required. 

PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.Normal working hours for this position are Monday – Friday from 8:00 AM to 5:00 PM; however, working beyond these hours may be required by business needs.

WORK HOURS AND ENVIRONMENT Normal working hours for this position are Monday – Friday from 8:00 AM to 5:00 PM; however, working beyond these hours may be required by business needs.

COMPUTER SKILLS English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

STATEMENT OF NON-INCLUSIVITY This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Houston, TX
  • Job Type: Supply Chain
  • Experience: Not Specified
  • Date Posted: 6/16/2019

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.