Branch Manager
at Agility

Date Posted: 7/6/2019

Job Description

Position: Branch Manager

Location: Franklin Park, IL (ORD)

Reporting to: Area Vice President

FLSA Classification: Exempt


The Branch Manager’s main goal is to increase the sales/business development and improve the customer service function of the branch.  He/she will travel to assigned territories to secure new business and deep sell existing customer base and is responsible for the growth of local sales for his/her branch. The Branch Manager will also oversee all staff and be responsible for day to day operational activities at the branch location.  The individual will be reporting directly to the Area VP and be responsible for the P&L of the branch.  The candidate will increase productivity while maintaining the highest levels of customer service and accuracy to internal/external customers.


  • Responsible for all sales and business development duties including calling on accounts to increase revenue and profit
  • Responsible for managing and growing local sales, deep selling current local customer base
  • Responsible for selling logistics solutions to customers
  • Maintain CRM per company policy
  • Responsible for creating new business through contact with prospective customers in the assigned market
  • Responsible for selling new services to new and existing customers
  • Responsible for identifying market trends and competitive rate actions and communicating those trends to the Product Group
  • Responsible for identifying the competitive service strengths and weaknesses of the company and making recommendations to constantly improve
  • Responsible for reviewing and reporting monthly performance
  • Responsible for understanding Agility pricing and cost components
  • Responsible for other duties including: sales presentations, writing sales proposing, implementation, creating and adding to existing marketing materials
  • Responsible for managing the customer support/service function to external customers
  • Responsible for all functions and operations at the branch
  • Responsible for credit management of customers
  • Exercises the authority to hire, discipline, reward, or discharge employees
  • Responsible for yearly performance appraisals for staff
  • Manages all personnel in branch location
  • Exercises discretion and independent judgment on a regular basis to monitor Branch performance
  • Responsible for branch P&L and end-to-end service of branch customers
  • Supports collections effort
  • Responsible for continuous improvement of sales and service processes with key internal stakeholders
  • Responsible for training staff on customer service and requirements
  • Performs other responsibilities and completes tasks as directed by Area management

Job Requirements


  • 5+ years of management experience required in a sales/customer service role, preferably in Freight Forwarding or 3PL
  • Experience in industry with sales and business development required
  • Ocean and Air freight sales experience highly preferred
  • Bachelor’s Degree or equivalent experience highly preferred
  • Experience with writing professional sales proposals and standard operation procedures highly preferred

*** Qualified applicants (internal and external) must currently possess legal authorization to work in the United States


  • Excellent customer service skills
  • Ability to sell customers with sales presentations
  • Proactive approach to solving problems
  • Team player with ability to work with cross-functional teams and all levels of management
  • Ability to work under time pressures
  • Polished communication skills
  • Ability and experience in managing others and prioritizing work
  • Ability to train and instruct others on how to perform tasks
  • Accustomed to working in a fast-paced, dynamic environment
  • Comfortable using metrics to manage staff and drive improvements


English is the principal language for this position.  This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.


Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.


While performing the duties of this job, the employee is frequently required to sit.  The employee is occasionally required to walk and use hand and eye coordination.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.  The employee must be able to travel over 50% of the time and drive a vehicle.


Normal working hours for this position are Monday – Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.


This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.  The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Job Snapshot

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.