Corp Head of Customs Commercial Ops_Rem
at Agility

Date Posted: 4/30/2021

Job Description

Position: Corporate Head of Customs Services Commercial Operations

Location: Remote

Reporting to: VP – Customs and Trade Compliance Services

FLSA Classification: Exempt



  • Execute on the Customs Product strategy for building Product revenue, sales growth, profitability, productivity, customer service and compliance.
  • Operational execution of the Customs Services Product strategy through implementation of and adherence to the Agility Way (AWay) Blueprint & SOPs in the delivery of revenue and sales growth, profitability, productivity, customer service, operational excellence and compliance metrics within Branch operations.
  • Exercise responsible supervision and control over the branch customs business according to 19 CFR 111.1 [Title 19 Code of Federal Regulations, Chapter 1 U.S. Customs and Border Protection (CBP), Department of Homeland Security; Part 111 Customs Brokers; Subpart A – General Provisions].
  • Ensure full compliance with customs and tax regulations by coordinating all customs-related activities, including other government regulating authorities and supporting the Products and the Branches in the execution of those activities resulting in a customs declaration filed in accordance with CBP and other authority regulations, Agility company standards and policies and customer instructions.
  • Support Sales and Business Development to drive sales growth and revenue. Present and deliver the Product’s value proposition, including bid and solution proposals to prospective and current customers. Participate in Product pricing strategies and solutions.
  • Practice and communicate organizational clarity of compliance function within Agility and according to matrix organizational clarity.



  • Strategy Execution
  • Communicate and execute on Customs Services Product vision, mission, strategy and overall direction.
  • Provide leadership to branch Customs Services Branch Department Heads.
  • Support implementation of government agency processes, procedural requirements and pilot program participation.
  • Represent company with government agency regulating authorities and industry trade associations.
  • Measure Product success through compliance metrics.


Risk Management

  • Governance and Compliance.
  • Execute on and enforce Product policies and government regulatory requirements.
  • Business Engineering (Process) and Implementation
  • Support design and implementation of company operating model including workflow processes.
  • Specify and support Product training requirements.
  • Work collaboratively with Operations and other Product and Support functions to support delivery of compliance and operational excellence and service to customers.
  • Technology Development
  • Collaborate and liaise with IT to specify technology needs.
  • Business Development
  • Support business development through communication of company organizational clarity and excellence in compliance standards.



  • Product Strategy Implementation and Execution
  • Leadership and support role to develop Customs Services as a Product with the goal to be recognized as the market leader.
  • Support Product branding.
  • Benchmark and recommend technology needs for internal and external customers.
  • Recommend company policy for Customs Services consistent with overall company policy.
  • Represent company with U.S. Customs and Border Protection and other government agency regulating authorities and trade associations.
  • Provide Product communication liaison with Branch Management.
  • Benchmark and evaluate Product services across the logistics industry sector.
  • Lead and measure Product success through P&L and budget process and profitability, productivity, customer service and compliance metrics.
  • Business Operations, Engineering and Implementation.
  • Contribute to and support customer account implementation.
  • Support design of data-driven workflow processes.
  • Specify and support Product training requirements.
  • Contribute to defining and optimizing productivity and efficiency parameters.
  • Work collaboratively with Branches to support delivery of operational excellence and service to customers.
  • Work with Optimization workflow team to specify and implement optimal business operations processes.
  • Product Development and Support including Technology Solutions.
  • Benchmark and evaluate Product technology solutions across supply chain industry sector.
  • Support data-driven analyses.
  • Analyze requirements, recommend and collaborate with IT on internal and external customer facing technology solutions and tools to promote Product growth and revenue and ensure customer satisfaction.

Business Development and Support

  • Support all sales opportunities with End to End focus including Customs Services as a key component.
  • Contribute to customer tenders and support Tender Management team with expert input engagement in business development opportunities.
  • Support tenders according to negotiated scope of work and pricing models.
  • Support local Branch management and sales teams.
  • Educate sales team to improve sales opportunities.
  • Support development of internal and external customer facing tools to promote Product growth.


Career Path Development Mentoring and Leadership

  • Lead, mentor and support development of a career path for Branch Customs Services Managers focusing on talent recruitment, mentoring, competence building, evaluation and training. Skills and Competences:


Job Requirements


  • Superlative knowledge and practice of 19 CFR Customs Regulations and other government agency regulations as related to import and export activities.
  • Knowledge of supply chain management at operational and tactical levels.
  • Expert knowledge and detailed understanding of company software applications including data, visibility and reporting tools.



  • Ability to execute strategy with requisite attention to detail.
  • Creative and inventive solution design skills.
  • Financial management and concept acumen.
  • Excellent communication skills exhibited through oral and written articulation and presentations.


 Human Relations

  • Ability to exercise authority through an indirect and matrix organizational structure and “influence” management skills.
  • Able to define, lead and implement effective change management.


Core Leadership Competencies

  • Adherence to principles and values o Demonstrates honesty and reliability; is fair and acts with integrity; supports ethical behavior and respects confidentiality; is knowledgeable about company standards, policies and values.


  • Communicating effectively o Is clear and concise in both oral and written communication; demonstrates good listening and negotiation skills; interacts well with others as exhibited through oral and written articulation and presentations.
  • Delivering Results and is able to prioritize tasks and to plan and organize own work; delivers comprehensive results in an accurate, reliable, complete and timely manner; deals with obstacles and looks for solutions.
  • Focusing on customers and develops relationships with customers; continually focuses on and responds to customers’ (external and internal) current and future needs; listens to and understands customer needs; deals with customer complaints effectively.
  • Generating new ideas and embracing change; Demonstrates openness to new ideas; adapts to and supports change; generates useful ideas to improve current states of operations.
  • Learning and personal development; Demonstrates awareness about and responsibility for self-development; asks for and learns from feedback; handles pressure and maintains composure in difficult situations; is persistent and resourceful.
  • Problem solving and decision-making; Recognizes problems and recommends solutions; makes timely and quality decisions based on sound facts.
  • Taking responsibility and initiating action; Accepts responsibility for own actions and decisions; recognizes problems and takes initiative and calculated risks; works independently and takes on new responsibilities and/or additional work.
  • Working with others; Works as an effective and productive member of the team; acknowledges conflict and resolves interpersonal issues; respects other opinions and provides and shares information; uses informal relationship for support and as a resource.
  • Matrix environment; Strong ability to work cross-functionally within and across the branches
  • Organizational; Ability to prioritize, plan, assign, delegate and control activities
  • Analytical; Distinctive analytical skills including creative and critical thinking and data analysis


Functional Competencies

  • “Hyper” knowledge of Customs-to-Business Process Models and Customs Regimes and their application and value to customers.
  • Subject-matter expertise in the operational “mechanics” of customs business including tariff classification, application of government regulations and duty, tax and fee payment processes.
  • Sales presentation skills; able to deliver the Product’s value proposition message to customers
  • Fluency in the use of Agility technology systems and platforms including internal operating systems and customer-facing tools.


Education and Work Experience Requirements:

Bachelor’s degree (highly desirable)

Licensed Broker

Minimum of 5 years of direct staff supervisory experience


Proven record of accomplishment of accomplishments:

Building high performing teams

Ability to communicate openly and confidently

Entrepreneurial and strategic matters

Strategic planning skills

Strong decision-making capabilities and high accountability

Customer focus able to monitor customer expectations

Ability to coordinate efforts and resources within and across boundaries to deliver results

Personal accountability for achieving individual and shared goals

Acting as a role model for company values and full adherence to Codes of Conduct


 *** Qualified applicants (internal and external) must currently possess legal authorization to work in the United States

 DESIRED ATTRIBUTES5 LANGUAGE SKILLS: English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

COMPUTER SKILLS: Proficiency in the use of MS Office, Excel, PowerPoint, and other technical software is required.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to walk and use hand/eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

WORK HOURS AND ENVIRONMENT: Normal working hours for this position are Monday – Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.


STATEMENT OF NON-INCLUSIVITY: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Job Snapshot

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.