FTZ Operations Supervisor
at Agility

Date Posted: 4/7/2021

Job Description

Position: FTZ Operations Supervisor
Location: JFK
Reporting to: Import/Brokerage Manager
FLSA Classification: Exempt
The FTZ or Foreign Trade Zones Operations Supervisor is responsible for processing FTZ entries and supports the ongoing developments and management of the Foreign Trade Zone (FTZ) product and services at the JFK Branch. The scope of the position covers commercial, operational and compliance related aspects of the company’s FTZ product.
This individual will report directly to the Import/Brokerage Manager.
  • Pre-advise Handling of FTZ customers
  • Responsible for managing commercial terms of freight ( ie. LC, Bank releases, check disbursement)
  • Arrival Confirmation
  • Confirm J2J/Create Jobs
  • Validate Billing
  • Responsible for customer service internally, bookings, documentation, and execution of routing for assigned shipments
  • Responsible for filing/auditing FTZ entries, including 7512/E214 and entry withdrawal
  • Responsible for the maintenance of FTZ SOP’s for JFK accounts.
  • Responsible for assisting department co-workers with problems, issues, and questions
  • Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
  • Responsible for ensuring highest quality and accuracy of document processing
  • Responsible for customer satisfaction and customer retention by implementing effective service capabilities
  • Responsible for adherence to U.S. customs, TSA, FDA and all other government agencies
  • Responsible for general compliance with all trading countries/partners (Rules & Documentation)
  • Responsible for staff training
  • Actively collaborates with the  Brokerage Manager/Compliance Team to ensure product integrity and regulatory compliance and facilitates audits.
  • Actively collaborates with sales colleagues and organization to define and design customer solutions.
  • Actively supports implementation of new FTZ business.
  • Performs other duties as assigned by management

Job Requirements

  • 10+ years of forwarding and brokerage experience preferred
  • 5+ years of relevant management experience highly preferred
  • College Degree or equivalent experience preferred
  • Experience with new process and project implementation highly preferred
  • Sales/ Account management experience high preferred
  • Domestic and international freight experience highly preferred
*** Qualified applicants (internal and external) must currently possess legal authorization to work in the United States
Excellent interpersonal and communication skills
  • Ability to effectively manage other individuals
  • Ability to train, set priorities, and instruct others on how to perform tasks
  • Ability to balance multiple priorities
  • Desire to working in a transaction processing environment
  • Ability to operate in global environment
  • Self-managing and pro-active
  • Ability to work in a team environment
  • Strong written and verbal communication skills
English is the principal language for this position.  This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.
Basic proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.
While performing the duties of this job, the employee is frequently required to stand.  The employee is often required to walk and use hand and eye coordination.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. 
Normal working hours for this position are Monday – Friday from 8:30 AM to 5:30 PM, however, overtime will often be required.
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.  The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Queens, NY
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 4/7/2021

About Us

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with more than $4.4 billion in revenue and more than 22,000 employees in over 500 offices across 100 countries.

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s Infrastructure group of companies manages industrial real estate and offers logistics-related services, including e-government customs optimization and consulting, waste management and recycling, aviation and ground-handling services, support to governments and ministries of defense, remote infrastructure and life support.

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It is the policy of Agility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Agility will provide reasonable accommodations for qualified individuals with disabilities.