Sales Coordinator
en Agility

Fecha de publicación: 04/12/2019

Descripción del empleo

The Sales Coordinator is responsible for supporting the management of transactional customer business.  Responsibilities include; managing quotation requests to the branch, communicating pricing levels to customer service and field sales colleagues in alignment with the National Pricing Center and Branch leadership.  The management of transactional customer quote requests include the production of quotes according to the customer requirements with Agility’s FOCiS Quotation Module, follow-up of said quotations to secure the business or to evaluate the reasons for non-award.  This role will build and retain local market business intelligence on the customers, industries, modes, and tradelane successes and review areas from non-awards.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Coordinate pricing and other ad-hoc rating to drive branch revenue growth
  • Establish and monitor customer service performance standards / KPI’s
  • Identify customer challenges and resolve them expeditiously and efficiently
  • Coordinate customer issue escalations and participate in corrective action plan(s)
  • Manage data quality of quotations, customer information, customer onboarding details as directed.
  • Ensure correct and current customer details are captured in CRM or customer communication systems
  • Follow up on branch quotations and take required follow up actions. Understand and communicate reasons for loss or award.
  • Support and assist customers in understanding product offerings, technologies, or other initiatives as directed.
  • Support NPC with rate level market intelligence from lost opportunities.
  • Engage internal teams/resources such as; operations/quality/ implementation/client service teams etc. as required
  • All other commercial duties as assigned by the Branch Manager.

Requisitos del puesto

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Bachelor’s Degree or equivalent experience required
  • 2+ years of working experience in the freight forwarding and/or transportation industry
  • Proven working experience of various international transportation products.
  • 2+ years sales experience in the freight forwarding/logistics industry required
  • Good business acumen and commercial skills.

DESIRED ATTRIBUTES

  • Broad end-to-end background in logistics and supply chain with core focus on freight forwarding
  • Ability to interact at all levels in an organization with strong inter-personal skills
  • Self-motivated with ability to work independently or as part of a team with varied backgrounds/functions/products
  • Result oriented and places great emphasis on customer focus
  • Self-directed and motivated with a strong sense of urgency, focus on outcomes and drive for success with attention to detail
  • Excellent analytical and data management skills
  • Excellent interpersonal skills—persuasive, empathetic, and able to handle conflict and pressure
  • Effective listener and communicator who shows empathy for the client’s needs while continuing to fulfill the standard obligations of Agility
  • Must be able to work with little direction and is conscientious of deadlines

At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.

Resumen de la oferta

Sobre Nosotros

La historia de Agility es análoga al crecimiento de los mercados emergentes en la economía global. La empresa se inició como proveedor local de almacenaje en Kuwait, y creció hasta convertirse en la mayor empresa de logística del Medio Oriente. Ha adquirido más de 40 marcas de logística en todo el mundo, invirtiendo miles de millones para construir una red global con una fuerte presencia en los mercados emergentes. En la actualidad, Agility es uno de los mayores proveedores de logística integrada del mundo, con más de 22.000 empleados y operaciones en 100 países.

El negocio comercial principal de Agility, Global Integrated Logistics (GIL), proporciona soluciones de cadena de suministro para satisfacer las necesidades de los clientes tradicionales y complejos. GIL ofrece transporte aéreo, marítimo y por carretera, almacenamiento, distribución y servicios especializados en logística de proyectos, ferias y eventos y productos químicos. El grupo de empresas Agility Infrastructure gestiona el sector inmobiliario industrial y ofrece servicios relacionados con la logística, como la optimización y consultoría aduanera, la gestión y el reciclaje de residuos, la aviación y los servicios de asistencia en tierra, el apoyo a los gobiernos y ministerios de defensa, .

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