Sr. Technical Support Engineer
at Allied Resources

Date Posted: 4/26/2021

Job Description

Allied Resources is seeking a Senior Technical Support Engineer for a direct hire opportunity with an engineering firm client in North Carolina. This engineer will be collaborating with internal engineering teams and troubleshooting client issues around communication protocols, equipment issues, etc.

A day in the life:

  • Software resolution involving troubleshooting the installation of applications and programs
  • Working on and resolving technical issues using remote desktop connections related to network issues, and configuring operating systems
  • Software and Hardware resolution involving troubleshooting, identifying, and/or configuring a variety of applications issues
  • Maintain and escalate any issues that require further troubleshooting or assistance to the correct department and internal team
  • Support and assistance of DNP3 and IEC 61850 on a day-to-day basis

Job Requirements

The wish list:

  • Utilities Industry background is strongly preferred
  • Thorough knowledge of Windows/Linux OS programs
  • Ability to provide clear and concise instruction to customers in order to resolve their technical issues
  • Has a foundational understanding of computer networks and other systems
  • Java scripting experience is preferred, but not a requirement

Allied Resources complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Allied Resources does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status or other status protected by law.

Job Snapshot

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