Product Support Specialist
at Altec, Inc.

Date Posted: 9/30/2019

Job Description

Why Join Altec?

Altec Supply has steadily become a leading provider of tools, accessories, and supplies within the utility, telecommunications, and tree care industries. Join the team of trained professionals who are committed to efficiently and cost-effectively meeting the needs of our diverse customer base.

A Tools & Accessories Product Support Specialist is needed in Birmingham, AL, to assist Altec Supply Account Managers with price quotes, order entry, and technical product support. Bring your sales and technical interest and your dedication to customer service to work within a value-driven team environment.

Since 1929, Altec has been a company committed to excellence, consistently raising the bar through innovative design, manufacture, integrated safety features, and a continued dedication to total customer satisfaction. Altec is present in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets. We are known for lifting products -- bucket trucks, cranes, and equipment used to help people access tough-to-reach places -- but the success starts with thousands of associates who come together to Reach Higher!

Basic Education, Experience, and Skills

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

  • High School Diploma or equivalent with a minimum of three years of experience in Altec Manufacturing, Altec Service, or similar experience at another manufacturing operation.
  • Associate degree will be considered in lieu of experience; curriculum must have included mechanical, hydraulic or electrical systems


  • Four-year College Degree
  • Oracle Experience
  • Strong Microsoft Excel Experience
  • Two years of successful experience in a related sales and support position

In addition,

  • Current Driver’s License required
  • Ability and willingness to learn independently
  • Strong initiative with independent time and task management
  • Excellent written and verbal communication skills
  • Above average attention to detail required
  • Proven ability to prioritize work and meet tight deadlines 
  • PC skills using spreadsheet, word processing, and other office management applications

Major Responsibilities

  • Prepare price quotes, order entry, and technical support for customers and Account Managers.
  • Maintain account history for each order.
  • Support outside sales team.
  • Maintain customer and competitor history files.
  • Assist in tracking shipments and other customer inquiries such as back orders or billing discrepancies
  • Work directly with customers to obtain specific billing information, price quotes, and orders while covering for Account Managers.
  • Work with warehouse personnel to ensure critical orders ship on time.
  • Handle/answer calls routed from the Call Center. 

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Birmingham, AL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 9/30/2019

About Us

Altec is the leading provider of products and services to the electric utility, telecommunications and contractor markets. We provide products and services in over 100 countries throughout the world.

For over 80 years, Altec has been a company committed to excellence. Our products are the industry leaders and are consistently raising the bar through innovative product design, integrated safety features, and continued dedication to total customer satisfaction.

The history, tradition and culture of Altec are founded on our values. Our values are as follows:

  • Customer first
  • Enjoyment of work
  • Family
  • Financial stability
  • Integrity
  • People are our greatest strength
  • Quality
  • Spiritual development
  • Teamwork

Altec promotes an environment built on teamwork where knowledge is shared and innovative solutions are the result. The expertise of our Team is as critical to our success as is the effectiveness of our products and solutions. At Altec, you can personally excel and work with peers to build the industry's most innovative products and solutions.

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