Technical Customer and Spare Parts Sales
at Altra Industrial Motion

Date Posted: 1/30/2018

Job Description


Job Purpose

This position is located in Bedford, United Kingdom and is to support the internal sales / applications team in providing product support, quotations and processing customer orders to customers world wide. To respond efficiently to telephone and e-mail enquires daily. Select and quote product solutions and provide basic technical support for Altra products. Work to ISO9001 quality standards

Principle Duties

  • Receive enquiries from customers by e-mail or telephone
  • Prepare quotations using standard price lists, checking margins are in line with acceptable levels.
  • Refer any enquiries outside own levels of approval to an authorised person
  • Create quotations using standard templates and send via e-mail or telephone
  • Review and process orders received by completing paperwork, including any technical instructions and pass to the Operations Department for MRP data entry
  • Providing exceptional customer service to exceed customers' expectations.
  • Identifying customer requirements for new products or spare parts using technical drawings and technical documentation.
  • Maintaining good relationships and communication with the customer to ensure they are updated throughout the order process.
  • Being proactive in your approach to complicated or urgent orders.
  • General administration duties as required.

Job Requirements

  • Requirement for the position:

    • Excellent communication skills both verbal and written.
    • Ability to work efficiently to deadlines
    • Basic understanding of technical drawings and technical documentation
    • General understanding of mechanical engineering concepts
    • Provide our customers with a superior service in every respect, from making first contact and understanding their needs to providing quotations and information quickly
    • Good level of maths skills - e.g. margin, percentage and VAT calculations
    • Good telephone manner
    • Excellent attention to detail
    • Flexible and hardworking
    • Smart appearance and professional attitude.
    • Ability to prioritise
    • Calm under pressure
    • A team player, with an efficient and proactive approach.
  • Important Notice to Residents of the European Union

Altra operates as a global business and may have a business need to transfer your personal data to countries outside of the European Economic Area (EEA), including, but not limited to, the United States of America, where it may be stored and processed. The purpose of such transfer is to enable information to be accessed by Altra personnel located outside the EEA who need to evaluate the information in order to fully assess your employment background.  While the privacy laws in countries outside of the EEA may not be as protective of your personal data as those which apply in your jurisdiction, Altra will take all steps reasonably necessary to ensure that your personal data is treated securely and prevented from unauthorized access.  Please indicate your consent to the collection, processing and transfer of your personal data outside of the EEA on the screener question to follow.

Job Snapshot

About Us

Altra Industrial Motion is a leading global supplier of quality power transmission and motion control products. Providing the essential control of equipment speed, torque, positioning, and other functions, Altra products are used in nearly any machine or process involving motion. Our products are sold in over 70 countries in a variety of major industrial markets, including food processing, material handling, packaging machinery, mining, energy, automotive, primary metals, turf and garden and many others.

Altra products are marketed under a variety of well recognized and established manufacturing brand names. Operating independently, each of these companies is committed to the guiding principles of operational excellence, continuous improvement and customer satisfaction.

Our products are frequently used in a wide range of high-volume manufacturing processes, where the reliability and accuracy are critical in both avoiding costly down time and enhancing the overall efficiency of manufacturing operations.

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