Customer Sales Associate
at Altra Industrial Motion

Date Posted: 6/10/2019

Job Description

Altra is seeking a highly motivated individual who demonstrates professional excellence to join our team in South Beloit as a Customer Sales Associate.  A Customer Sales Associate works in a team environment to improve the Customer Experience and drive inside sales growth, expanding and supporting their portfolio of customer accounts comprised of OEMs and Distributors.  Customer Sales Associates are considered business partners who understand their customers’ markets, customer base, operational model and business opportunities.  They are expected to respond quickly to customers’ inquiries while engaging in voice of the customer (VOC) initiatives, keeping an open channel for customer ideas that increase automation; facilitate ease of doing business and drive organic growth.  Establishes strong curriculum with technical support leadership to develop technical prowess resulting in closed opportunities.        

ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities include but are not limited to:

  • Professionally and proactively communicates with internal and external customers, building partnerships to achieve desired results.
  • Processes orders, quotes, return material authorizations, credits, debits, expedites, change orders, and customer escalations.
  • Monitors order status and serves as the liaison between internal key stakeholders and customers.
  • Ability to negotiate and influence customer decision making while partaking with Sales in extended contract negotiations. 
  • Participates in price negotiations beyond published pricing for new business opportunities. 
  • Demonstrates strategic account management skills with the ability to resolve customer issues / escalations.
  • Strong team building skills and capable of working and collaborating in a team environment.
  • Participates in customer visits with Sales to cross-collaborate on strategic growth initiatives, increase business acumen and marketing knowledge.
  • Maintains customer master data integrity / accuracy and supports new customer and part number set-ups.
  • Designated contact for special projects and contributes to Kaizen events.
  • Analytical skills while reviewing customer data and reports.
  • The ability to react quickly and intelligently under high pressure is required.  Qualified individuals should be able to project a favorable image of Altra in all contact with customers. 

 

The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

Job Requirements

EDUCATION and/or EXPERIENCE

  • Four-year degree or equivalent combination of education and experience required; Bachelor’s degree in Engineering or Business preferred.
  • Minimum of 3 years customer service experience is required. Experience in a manufacturing environment and/or related industry is preferred.  Prior internal sales experience selling engineered products and/or Power transmission and motion control sales experience is also preferred.
  • Knowledge of or ability to quickly learn SAP, SAP CRM, Esker, schedule agreements, EDI, customer portals, web channel and integrated reporting systems required.
  • Exceptional communication skills both verbal and written required.
  • Bilingual in Spanish is preferred.
  • Proficiency in MS Office: Word and Excel required.
  • Previous experience discussing technical aspects of products preferred.

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

Job Snapshot

About Us

Altra Industrial Motion is a leading global supplier of quality power transmission and motion control products. Providing the essential control of equipment speed, torque, positioning, and other functions, Altra products are used in nearly any machine or process involving motion. Our products are sold in over 70 countries in a variety of major industrial markets, including food processing, material handling, packaging machinery, mining, energy, automotive, primary metals, turf and garden and many others.

Altra products are marketed under a variety of well recognized and established manufacturing brand names. Operating independently, each of these companies is committed to the guiding principles of operational excellence, continuous improvement and customer satisfaction.

Our products are frequently used in a wide range of high-volume manufacturing processes, where the reliability and accuracy are critical in both avoiding costly down time and enhancing the overall efficiency of manufacturing operations.

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