SUMMARY

The purpose of the Customer Service Representative is to provide complete professional and timely services to customers in a manner consistent with established policies, procedures and division direction. Establishing, maintaining and growing a healthy business relationship with our customers.  Liaison between internal and external customers.  Responsible for updating and maintaining SAP operating systems.  Work as a team with Logistics, Production and Engineering departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Accurately manage purchase order entry for assigned customers.
2. Obtain order from customers (email, websites, fax, etc.).
3. Verify pricing, terms & delivery, etc.
4. Enter orders into SAP.
5. Manage return material authorizations for assigned customers timely and accurately.
6. Develop quality relationships with assigned customers by ensuring timely follow-up to customer.
7. Communicating customer needs to scheduling team.
8. Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
9. Creating Win/Win opportunities for customers and Warner Electric.
10. Maintain quotes and customer surcharges in SAP for all customers.
11. Assist in maintaining accuracy of sales forecast.
12. Backup for front desk activities, including incoming external calls.
13. Handling of top accounts that are assigned with personal attention.
14. Thorough understanding and knowledge of company order processing system.
15. Efficient and accurate order processing.
16. Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
17. Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
18. Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
19. Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
20. Maintain confidentiality.
21. Complete basic product training sessions as identified.
22. Minimum travel maybe required for training.
23. Any other special projects that may be assigned.

ESSENTIAL PERSONAL CHARACTERISTICS

• Self-starter, ability to work independently under guidelines
• Common sense
• Detail-oriented
• Ability to prioritize
• Exceptional integrity
• High degree of professionalism
• Creative
• Excellent verbal and written communication skills with both internal and external customers
• Lead by example
• Positive role model
• Team player

The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.