Customer Service Representative
at Altra Industrial Motion

Date Posted: 2/11/2019

Job Description

SUMMARY

The purpose of the Customer Service Representative is to provide complete professional and timely services to customers in a manner consistent with established policies, procedures and division direction. Establishing, maintaining and growing a healthy business relationship with our customers.  Liaison between internal and external customers.  Responsible for updating and maintaining SAP operating systems.  Work as a team with Logistics, Production and Engineering departments.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Accurately manage purchase order entry for assigned customers.
  2. Obtain order from customers (email, websites, fax, etc.).
  3. Verify pricing, terms & delivery, etc.
  4. Enter orders into SAP.
  5. Manage return material authorizations for assigned customers timely and accurately.
  6. Develop quality relationships with assigned customers by ensuring timely follow-up to customer.
  7. Communicating customer needs to scheduling team.
  8. Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
  9. Creating Win/Win opportunities for customers and Warner Electric.
  10. Maintain quotes and customer surcharges in SAP for all customers.
  11. Assist in maintaining accuracy of sales forecast.
  12. Backup for front desk activities, including incoming external calls.
  13. Handling of top accounts that are assigned with personal attention.
  14. Thorough understanding and knowledge of company order processing system.
  15. Efficient and accurate order processing.
  16. Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
  17. Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
  18. Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
  19. Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
  20. Maintain confidentiality.
  21. Complete basic product training sessions as identified.
  22. Minimum travel maybe required for training.
  23. Any other special projects that may be assigned.

 

ESSENTIAL PERSONAL CHARACTERISTICS

  • Self-starter, ability to work independently under guidelines
  • Common sense
  • Detail-oriented
  • Ability to prioritize
  • Exceptional integrity
  • High degree of professionalism
  • Creative
  • Excellent verbal and written communication skills with both internal and external customers
  • Lead by example
  • Positive role model
  • Team player

The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

Job Requirements

EDUCATION AND EXPERIENCE

Minimum of 3 years’ customer service experience is required. Experience in a manufacturing environment and/or related industry is preferred.

  • Previous experience with SAP (ERP) preferred
  • Proficiency in MS Office required

 

LANGUAGE SKILLS

The ability to read and interpret documents such as general business periodicals, safety rules, quality instruction and process documentation, technical and procedure manuals. Ability to effectively present information and respond to questions verbally and in written form.

 

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

PHYSICAL DEMANDS and WORK ENVIRONMENT   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is exposed to moving mechanical parts. The noise level in the work environment is usually minimal.

Job Snapshot

About Us

Altra Industrial Motion is a leading global supplier of quality power transmission and motion control products. Providing the essential control of equipment speed, torque, positioning, and other functions, Altra products are used in nearly any machine or process involving motion. Our products are sold in over 70 countries in a variety of major industrial markets, including food processing, material handling, packaging machinery, mining, energy, automotive, primary metals, turf and garden and many others.

Altra products are marketed under a variety of well recognized and established manufacturing brand names. Operating independently, each of these companies is committed to the guiding principles of operational excellence, continuous improvement and customer satisfaction.

Our products are frequently used in a wide range of high-volume manufacturing processes, where the reliability and accuracy are critical in both avoiding costly down time and enhancing the overall efficiency of manufacturing operations.

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through social media or email