Customer Service- Sales Correspondent
at Altra Industrial Motion

Date Posted: 5/11/2019

Job Description

Kilian Manufacturing, a division of Altra Industrial Motion, is the world’s largest producer of precision-machined bearings and a leader in motion control components and assemblies.  Supported by superior engineering and technical services, our custom bearings solutions manufacturing facility in Syracuse has an opening for a high-energy, quality focused and globally oriented business professional as our…

Customer Service/Sales Correspondent

This position exists to assist in the sale of Kilian products and service of Kilian customers, by working closely with customers, in-plant and sales office personnel.  Process, expedite and follow-up orders and deliveries for customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Enter and expedite customer orders and order changes to assure customers receive quality service.
  • Oversee orders to assure that they are properly handled in the plant.
  • Work with customers to make appropriate changes to purchase orders.
  • Maintain a close knowledge and working relationship with customers, sales offices and in-plant production control department.
  • Relay information to Manager regarding competitive activity.
  • Maintain order change files, review previous shipping dates, check with production or shipping if dates need to be rescheduled.
  • Follow documented work instructions to support and model the principles of IATF (International Automotive Task Force).
  • Perform clerical duties such as filing, correspondence, mailing, etc.
  • Perform other duties as assigned by supervision.

 Education:

  • You have an Associates Degree in a related field (preferred)

Experience:

  • You have 3+ years experience at a manufacturing firm in Customer Service.

Qualififcations:

  • Knowledge of SAP is preferred.
  • Excellent telephone and communication skills are needed.
  • Good problem solving skills and strong organizational skills.
  • Ability to adapt quickly and work with people.
  • Experience using PCs and PC software (primarily Word, Excel) required.
  • Basic math skills for accuracy, required for updating customer orders.
  • Proficiency in English language skills, including effective verbal and written communication.
  • Willingness and ability to work extended hours, including overtime and weekends as required.

The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

Job Requirements

EDUCATION 

  • Associates Degree in related field preferred.

EXPERIENCE   

  • 3+ years previous experience at a manufacturing firm in Customer Service required. 

QUALIFICATIONS (Knowledge, Skills, Abilities)  

  • Knowledge of SAP is preferred.
  • Excellent telephone and communication skills are needed.
  • Good problem solving skills and strong organizational skills.
  • Ability to adapt quickly and work with people.
  • Experience using PCs and PC software (primarily Word, Excel) required.
  • Basic math skills for accuracy, required for updating customer orders.
  • Proficiency in English language skills, including effective verbal and written communication.
  • Willingness and ability to work extended hours, including overtime and weekends as required.

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to [Click Here To Join]

Job Snapshot

About Us

Altra Industrial Motion is a leading global supplier of quality power transmission and motion control products. Providing the essential control of equipment speed, torque, positioning, and other functions, Altra products are used in nearly any machine or process involving motion. Our products are sold in over 70 countries in a variety of major industrial markets, including food processing, material handling, packaging machinery, mining, energy, automotive, primary metals, turf and garden and many others.

Altra products are marketed under a variety of well recognized and established manufacturing brand names. Operating independently, each of these companies is committed to the guiding principles of operational excellence, continuous improvement and customer satisfaction.

Our products are frequently used in a wide range of high-volume manufacturing processes, where the reliability and accuracy are critical in both avoiding costly down time and enhancing the overall efficiency of manufacturing operations.

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