Field Service Engineer
at Arrowhead Systems Inc.

Date Posted: 12/9/2019

Job Description

**This position is a remote position and can be located anywhere in the U.S**

JOB SUMMARY: Field position requiring out of town travel majority of the time. This position performs mechanical, electrical and/or controls/programming upgrades, modifications, repairs, maintenance, service, troubleshooting, start up, installation, supervision, training, and support for packaging equipment. This includes equipment manufactured by the Arrowhead Systems family of companies as well as other OEM equipment. 

-Interact with customers in a positive manner so as to ensure customer satisfaction on every customer contact.

-Interact with and support fellow employees in a positive manner at all times so as to contribute to a healthy, positive and teamwork oriented work environment.

-Accept all work assignments, many of which require travel and long term stays for weeks or more at a time, many times with minimal notice. This includes domestic and international travel.

-Perform all work to the satisfaction of the customer prior to departure. Obtain all required customer signatures for timesheets, billing and commissioning of equipment. Contact Field Service Manager prior to departing site to communicate status of assignment and determine/discuss any open action items moving forward.

-Obtain, prior to departure for an assignment, the Field Service Travel Packet for from the field service coordinator which outlines the requirements, objectives, parameters, and purpose is for that assignment.

- Perform all work in a safe and law abiding manner, including but not limited to abiding by the rules, policies and guidelines as established by the company, the customer (local plant guidelines for safety and training), OSHA, or those received in other training while using common sense and good judgment.

-Communicate effectively and timely with the Field Service Manager to keep him abreast of customer concerns, equipment issues, job progress, travel changes or any other important issues or developments

 Perform any other task or assignments as designated by the Field Service Manager or General Manager

Job Requirements

5-7 years experience with PLC  programming specifically Allen Bradley
Experience traveling both domestic and internationally
Automation/OEM equipment experience preferred

Job Snapshot

  • Employee Type: Full-Time
  • Location: Madison, WI
  • Job Type: Engineering
  • Experience: Not Specified
  • Date Posted: 12/9/2019

About Us

Join the Arrowhead Systems Team

All around the world, Arrowhead Systems is the industry leader in providing conveyor, packaging machinery and line productivity solutions to customers in many industry sectors—including food, beverage, household, personal care, container manufacturing and more.

Our dominance in the industry has been built over 70 years of dedication and rich history of innovation. We’re committed to doing things right the first time and never compromise our extremely high-quality standards. At the end of the day, we worry about all of the details so you don’t have to. By joining like-minded companies—Arrowhead Conveyor, Busse/SJI and Priority One—we’re able to offer a complete suite of exceptional automation solutions to our valued customers. We’re confident that if you have a challenge, we can help you find the solution.

In addition to operating three manufacturing sites in the United States, Arrowhead Systems has a global team of experienced service technicians, dedicated sales professionals and a network of independent agents. This international footprint allows us to maintain strong relationships with our customers in every corner of the world. No matter where in the world you are, we’re able to help.

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