Systems Administrator
at Arrowhead Systems Inc.

Date Posted: 12/10/2019

Job Description

Systems Administrator I




The Systems Administrator I role is to assist in design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. Where applicable, the Systems Administrator I will assist in overseeing the physical security, integrity, and safety of the data center/server farm.




Strategy & Planning

•         Assist and Develop strategies for client/server implementations; architect the infrastructure required to support those strategies.

•         On some projects, act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.

•         Lead, coordinate and participate in key process improvements as they relate to the client/server environment.

•         Coordinate and collaborate with network and server engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands.

•         Establish and implement basic policies, procedures, and technologies to ensure server security.

•         Assist in designing and implementing data center/server room security features, including HVAC control, environmental alarms, access restrictions, and so on.


Acquisition & Deployment

•         Conduct research on server hardware, software, and protocols in support of procurement and development efforts.

•         Plan and manage for systems hardware and software procurement.

•         Interact and negotiate with vendors, outsourcers, and contractors to secure products and services.

•         Develop and implement policies, procedures, and associated training for appropriate systems use and disaster recovery.

•         Establish connectivity and uptime service level agreements.


Operational Management

•         Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.

•         Serve as cornerstone for escalating issues; provide timely response to customer escalations.

•         Perform file system configuration and management; define and perform server backups and recovery procedures.

•         Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.

•         Monitor and test system performance and provide performance statistics and reports.

•         Create scripts as required.

•         Manage enterprise directory services and supporting server infrastructure.

•         Define and implement strategies for integrating disparate operating environments.

•         Recommend and execute modifications to server and VMWare environments in order to improve efficiency, reliability, and performance.

•         Develop and maintain training materials and server documentation.

•         Provide guidance to junior members of the team.

•         Ensure the stable operation and efficient performance of company servers and applications.

•         Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing workload demands.

•         Configure and troubleshoot servers, including e-mail, print, and backup servers and their associated operating systems and software.

•         Backup Help Desk and Desktop support functions as necessary.

Job Requirements

Position Requirements


Formal Education & Certification

•         University degree in the field of computer science or management information systems or a related discipline.

•         Certifications in MCSE and Networking desired.


Knowledge & Experience

•         At least three years’ equivalent work experience in a senior technical analytical position

•         Knowledge of at least 3 of the following: MS Server 2003 through 2016, Linux, Exchange, VMWare, SQL, Oracle, IIS, batch/command shell scripting language, ASP, or XML.

•         Specific knowledge of SQL and Oracle relational database(s).

•         Experience installing, configuring, and maintaining all manners of server hardware, including SCSI, RAID, and I/O topology.

•         Experience with server performance tuning and monitoring tools.

•         Familiarity with basic TCP/IP and networking protocols and operating system configuration.

•         Working technical knowledge of scripting code to support Microsoft Windows Server OS’s, shell, and MS Server/Exchange scripting tools.

•         General knowledge of storage technologies such as SAN or NAS.

•         Experience configuring and maintaining Active Directory and AzureAD.

•         Cloud environment skills including Azure, O365 and SharePoint Online

•         Business process and reengineering experience, as well as an understanding of the relationship between processes and policies.

•         Basic knowledge of systems development life cycle methodologies.

•         Application support experience with ERP Systems.


Personal Attributes

•         Project management skills a definite asset.

•         Strong understanding of the organization’s goals and objectives.

•         Good written and oral communication skills; good interpersonal skills.

•         Ability to conduct research into server issues and products as required.

•         Ability to present ideas in business-friendly and user-friendly language.

•         Highly self-motivated and directed, with keen attention to detail.

•         Proven analytical and problem-solving abilities.

•         Ability to effectively prioritize tasks in a high-pressure environment.

•         Strong customer service orientation.

•         Experience working in a team-oriented, collaborative environment.


Work Conditions

•         On-call / after-hours availability.

•         Sitting for extended periods of time.

•         Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

•         Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Job Snapshot

About Us

Join the Arrowhead Systems Team

All around the world, Arrowhead Systems is the industry leader in providing conveyor, packaging machinery and line productivity solutions to customers in many industry sectors—including food, beverage, household, personal care, container manufacturing and more.

Our dominance in the industry has been built over 70 years of dedication and rich history of innovation. We’re committed to doing things right the first time and never compromise our extremely high-quality standards. At the end of the day, we worry about all of the details so you don’t have to. By joining like-minded companies—Arrowhead Conveyor, Busse/SJI and Priority One—we’re able to offer a complete suite of exceptional automation solutions to our valued customers. We’re confident that if you have a challenge, we can help you find the solution.

In addition to operating three manufacturing sites in the United States, Arrowhead Systems has a global team of experienced service technicians, dedicated sales professionals and a network of independent agents. This international footprint allows us to maintain strong relationships with our customers in every corner of the world. No matter where in the world you are, we’re able to help.

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