Bulk Commercial Coordinator
at Atlantic Broadband

Date Posted: 11/16/2019

Job Description

Bulk Commercial Coordinator




Positon Profile:


Atlantic Broadband is seeking a Bulk Commercial Coordinator to contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. In this role you will provide customer and Account Executive support services under general supervision.  You will interact with the Bulk customers, Developers and Board of Directors, assisting with resolving and responding to billing, contract issues and service concerns. You will work closely with property management to ensure payments are made within contractual parameters, process bulk releases, ramp ups and adjustments. The ideal candidate will possess a pleasant, flexible and team player attitude with a strong work ethic. This position reports to the Commercial Bulk Manager.


Responsibilities:


• Provide customer support for bulk service complaints; answer questions regarding services, products and billing; place telephone calls to customers to resolve non-payment of bills; sell cable services to new customers during bulk property launches.


•   Place new installation orders, service orders for disconnects and service changes generated from the customer.


•   Schedule appointments, prepare associated paperwork for work orders, process special requests for services (i.e., pay-per –view), input orders into the system


• Research customer complaints and process billing adjustments by entering credits or other adjustments


•  Maintain customer/contract files and contract logs.


•  Perform other duties as may be requested by supervisor

Job Requirements

Qualifications:


•        Strong communication skills, both oral and written


•        Ability to communicate in Spanish, both orally and in writing


•        Exceptional interpersonal and customer relationship building skills


•        Effective organization skills


•        Understanding and ability to interpret contractual agreements


•        Proven ability to work independently with limited supervision


•        Attention to detail and accuracy


•        Knowledge of cable television products and services


•        High school diploma or general education degree (GED) and 2+ years of related experience and/or training; or equivalent combination of education and experience


•        Valid driver's license with satisfactory driving record within Company required standards. 

Job Snapshot

About Us

Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.

Do you have what it takes to be a member of our team?

  • Do you thrive in a fast-paced, collaborative environment?
  • Are you a creative self-starter?
  • Would you describe yourself as passionate about customer service and knowledgeable about our services?
  • Do you want to work hard, achieve success, and have fun?

Join the Atlantic Broadband Talent Network today and stay up to-date on our openings as they continue to become available!

Our Excellent Benefits Package Includes:

  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid time off programs
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in our Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services if residing within our service area
  • Tuition Reimbursement

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