CUSTOMER CARE REPRESENTATIVE
at Atlantic Broadband

Date Posted: 11/10/2019

Job Description

We are looking for a self-motivated high-performer that love helping people and has a real passion for the customer experience.  The role would demand that you serve as a customer service expert, resident expert on products and service, and the ability to “wow” our customers in each interaction you have.  If you are inquisitive, enjoy learning new things, have a passion for technology, like helping people…then this is the right opportunity for you; this is your chance at a fulfilling career.  We are changing the telecommunications industry, which means endless opportunities for you. 

If you are looking for a great opportunity where you are set-up for success, what are you waiting for?  Apply

  • Ability to ask qualifying questions, and determine next steps needed to resolve the customer question/issue, in a single customer interaction to maximize the customer experience.
  • Demonstrates ability to establish and maintain effective relationships with customers
  • Effectively gain the customer’s cooperation throughout the consultation process
  • Researches and identifies trends in service/equipment problems and documents process used to correct issue.
  • Proactively learns new technology related to Atlantic Broadband products/services
  • Prepares work orders when required and ensures appropriate procedures are followed
  • Promotes and sells services then enters and confirms sales
  • Promotes Atlantic Broadband products and services and makes recommendations that meet customer needs.
  • Ability to complete formal product demonstrations/presentations to educate customers accordingly
  • Maintains composure in stressful situations and manages or diffuses angry/upset customers
  • Exercises sound judgment within the score of empowerment and acts in the best interest of both the customer and company
  • Relates well to the customer, demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications and intern/external customer interactions
  • Works independently and seeks supervisor support when necessary
  • Interacts with customers via telephone, email or face-to-face to assist with a variety of inquiries and issues
  • Maintains fundamental understanding of competitive environment and positions Atlantic Broadband products positively to our customers
  • Manage money/receipt/batch reconciliation
  • Other job duties as assigned

Job Requirements

Job Requirements:


  • Active listening/speaking skills
  • Communication – ability to share ideas effectively
  • Attention to Detail and Attentiveness
  • Effective time management – efficient and effective utilization of resources
  • Comprehension – ability to read and interpret written information
  • Strong interpersonal skills/ability to display Empathy
  • Basic mathematic skills (addition, subtraction, multiplication and division) 

Qualifications:

  •  High School degree and/or equivalent
  • English (Required) / Spanish is a plus
  • 1-3 years related experience – Customer Service and /or Sales in a retail environment
  • Proficient in MS Excel, MS Word
  • Dynamic communications skills
  • Passion for customer service and technology
  • Engaging attitude
  • Sincere desire to address customer issues/concerns/need
  • Consultative sales ability
  • Knowledge of CSG/Salesforce

Job Snapshot

About Us

Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.

Do you have what it takes to be a member of our team?

  • Do you thrive in a fast-paced, collaborative environment?
  • Are you a creative self-starter?
  • Would you describe yourself as passionate about customer service and knowledgeable about our services?
  • Do you want to work hard, achieve success, and have fun?

Join the Atlantic Broadband Talent Network today and stay up to-date on our openings as they continue to become available!

Our Excellent Benefits Package Includes:

  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid time off programs
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in our Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services if residing within our service area
  • Tuition Reimbursement

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

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