Customer Care Representative
at Atlantic Broadband

Date Posted: 11/30/2019

Job Description

Customer Care Representative

Position Profile:

We are looking for a self-motivated high performer that loves helping people and has a real passion for the customer experience. This role would demand that you serve as a customer service expert, resident expert on products and service, and the ability to “wow” our customers in each interaction you have. If you are inquisitive, enjoy learning new things, have a passion for technology and like helping people, then this is the right opportunity for you.

Come join a team that will set you up for success! Apply today!

Responsibilities:

  • Achieve proficiency in providing customer support for service complaints within required time frame
  • Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns; place telephone calls to customers to resolve non-payment of bills; Assess customer needs and promote cable services to existing and new customers with tact and courtesy
  • Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer systems
  • Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts

Job Requirements

•       

Qualifications:

•        Dynamic communication skills

•        Passion for customer service and technology

•        Engaging attitude

•        Sincere desire to address customer issues/concerns/needs

•        Consultative sales ability

•        Tech savvy - able to perform computer navigation

•        High school degree and/or equivalent

•        1-3 years related experience - Customer Service and/or Sales in a retail environment

Job Snapshot

About Us

Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.

Do you have what it takes to be a member of our team?

  • Do you thrive in a fast-paced, collaborative environment?
  • Are you a creative self-starter?
  • Would you describe yourself as passionate about customer service and knowledgeable about our services?
  • Do you want to work hard, achieve success, and have fun?

Join the Atlantic Broadband Talent Network today and stay up to-date on our openings as they continue to become available!

Our Excellent Benefits Package Includes:

  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid time off programs
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in our Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services if residing within our service area
  • Tuition Reimbursement

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