Installation Supervisor
at Atlantic Broadband

Date Posted: 11/30/2019

Job Description

Summary: Responsible for supervision of the installation department; perform quality control checks for installation department, satisfactorily resolve customer complaints or problems, direct activity of installers.

Essential Duties and Responsibilities:

Resolve customer problems and concerns.

Coordinate installation activity with customer service and sales departments.

Insure timely completion of all orders for installation or service and proper notification procedures for delays in service.

Perform quality control checks of completed installations.

Hire, train, and evaluate assigned staff.

Ensure all paperwork for assigned installers has been completed and returned to the office for data input.

Complete weekly, monthly or other reports as required.

Coordinate and direct commercial and residential multi-family installation projects as needed.

Consult with customers to resolve installation concerns.

Supervisory Responsibilities

This job has supervisory responsibilities.

Job Requirements

-Valid driver's license, satisfactory driving record within Company required standards.

- Knowledge of Database software, Microsoft Word, Outlook and Excel

Job Snapshot

About Us

Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.

Do you have what it takes to be a member of our team?

  • Do you thrive in a fast-paced, collaborative environment?
  • Are you a creative self-starter?
  • Would you describe yourself as passionate about customer service and knowledgeable about our services?
  • Do you want to work hard, achieve success, and have fun?

Join the Atlantic Broadband Talent Network today and stay up to-date on our openings as they continue to become available!

Our Excellent Benefits Package Includes:

  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid time off programs
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in our Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services if residing within our service area
  • Tuition Reimbursement

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
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