Network Technician
at Atlantic Broadband

Date Posted: 1/18/2020

Job Description

Responsible for supporting the daily operations of Atlantic Broadband’s High speed data, voice and advanced digital services.  Will also support commercial escalations and FL office IT office support.

•        Support growing commercial services sector

•        Position will be part of an on call rotation.

•        Support Commercial phone trunk replacement product (SIP Trunking).

•        Install and support hosted PBX customers

•        Assist in Commercial Fiber Deployments

•        Assist Network Engineers during optical, network and video upgrades.

•        Support internal Atlantic Broadband IT and telephony  office support

Other duties may be assigned.

•        Implement and support business services team with hosted phone installations- customer interface from point of sale, survey and installation

•        Participate with team to design and test hosted phone  changes and additions to ensure very minimal disruption to the production system

•        Troubleshoot and analyze hosted phone upgrades as well as during scheduled maintenance and basic troubleshooting

•        Coordinate with network equipment vendors to ensure that all hardware and software currently implemented is up-to date and bug free

•        Support FL office IT/phone needs in coordination with centralized help desk and IT team.

•        As part of a team, design, scale, analyze and install SIP trunking, hosted PBX customers, assist with commercial fiber deployment and assist engineers during optical, network and video commercial upgrades.

•        Technical knowledge preferable associated with phone systems, PC software, and back office connectivity

•        Other responsibilities as assigned

Job Requirements

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.  English (Required) / Spanish, helpful but not required.


Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. The ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.


Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret a variety of extensive of technical in mathematical or diagram form and deal with several abstract and concrete variables.

Technical Skills

•        Strong knowledge of Windows operating systems

•        Back office enterprise network technologies preferable

•        PBX phone system and SIP phone experience desirable

•        Ability to perform clean cabling and professional installations a must

Job Snapshot

About Us

Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.

Do you have what it takes to be a member of our team?

  • Do you thrive in a fast-paced, collaborative environment?
  • Are you a creative self-starter?
  • Would you describe yourself as passionate about customer service and knowledgeable about our services?
  • Do you want to work hard, achieve success, and have fun?

Join the Atlantic Broadband Talent Network today and stay up to-date on our openings as they continue to become available!

Our Excellent Benefits Package Includes:

  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid time off programs
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in our Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services if residing within our service area
  • Tuition Reimbursement

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

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