Salesforce Administrator
at Atlantic Broadband

Date Posted: 12/24/2019

Job Description

 Position Summary:

The Salesforce Administrator is responsible for the system administration of Salesforce.com including user administration and training, system configuration, data integrity, and creation and maintenance of reports and dashboards. The administrator will work with system users, leadership and subject matter experts to understand business processes and implement changes through defined change management policies and procedures that drive operational efficiency. Salesforce Administrator will work on team of Salesforce professionals supporting the platform for the organization. Limited travel may be required.

 

Responsibilities:

•        Effectively perform Salesforce administrative functions including user account maintenance, system configuration, creation and maintenance of workflow rules, process builders, validation rules, approval processes, reports and dashboards

•        Manage day-to-day Salesforce support requests from users according to SLA requirements

•        Train new users on Salesforce platform and Atlantic Broadband’s implementation. Provide existing users with ongoing training based on system modifications and implementations

•        Create and maintain Salesforce-related business, technical and user documentation

•        Facilitate data integrity standards in Salesforce via Data Loader and other similar tools

•        Create and maintain custom reports and dashboards in Salesforce in order to provide relevant insights that support strategic objectives and KPIs.

•        Other duties may be assigned.

Job Requirements

Job Requirements:

•        3-5 years of experience as Salesforce Administrator

•        Salesforce Administrator Certification

•        Experience maintaining integrations between Salesforce with other enterprise systems

•        Experience using Conga, DocGen, DocuSign, Adobe EchoSign or similar within Salesforce

•        Ability to manage Salesforce-related projects including gathering requirements, creating and maintaining documentation, scheduling and facilitating meetings, task and resource allocation, communicating project status, etc.

•        Ability to translate end-user business requirements into technical system requirements

•        Proficient in project management applications such as Project, Smartsheet, Asana, etc.

•        Experience working on a team of individuals supporting Salesforce for an organization.

•        Experience supporting multiple Salesforce Organizations and 200+ users a plus

•        Experience executing Salesforce enhancements through full Software Development Lifecycle

Qualifications:

  • Bachelor’s Degree  or Equivalent experience
  • English (Required) / Spanish is a plus.
  • Proficient in Microsoft Word, Excel, PowerPoint, Visio or G-Suite equivalent

Job Snapshot

About Us

Atlantic Broadband is a vibrant company providing the very best TV, Internet and Phone services to select US markets. We’re dedicated to giving our customers responsive local service and access to excellent entertainment delivered on crazy-fast Internet speeds.

Do you have what it takes to be a member of our team?

  • Do you thrive in a fast-paced, collaborative environment?
  • Are you a creative self-starter?
  • Would you describe yourself as passionate about customer service and knowledgeable about our services?
  • Do you want to work hard, achieve success, and have fun?

Join the Atlantic Broadband Talent Network today and stay up to-date on our openings as they continue to become available!

Our Excellent Benefits Package Includes:

  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid time off programs
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in our Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services if residing within our service area
  • Tuition Reimbursement

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