Training and Quality Manager
at Automated Health Systems

Date Posted: 11/1/2019

Job Description

Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire a management professional to join its team in East Providence, RI.

As a Training and Quality Manager, you will support and lead training and quality initiatives for a state-wide contact center which assists with the ACA and related state programs. Position will plan operation-wide training initiatives, develop curriculum and instruction methods for adult learners, conduct training classes, analyze quality metrics to improve overall performance, and identify quality trends.  

Job Requirements

Qualifications for the position include:

  • Must possess at least two of management experience.
  • Knowledge of health insurance programs, Rhode Island Medicaid, Managed Care, eligibility, and low-income populations. 
  • Must possess at least three years of quality assurance experience preferably in a call center environment.  
  • Must possess at least three of training development and delivery experience. 
  • Ability to aggregate data and act upon the findings.
  • Knowledge of curriculum development required.
  • Advanced PC skills (i.e., Microsoft Office) required.
  • Bachelors Degree in related field and/or equivalent experience required.

In addition to comprehensive and ongoing training, we offer full-time employees a suite of benefits, including health insurance, dental and vision insurances, 401(k), and an Employee Wellness Program.

Visit our website for more information: www.automated-health.com/careers

“The Enlightened Choice in Health Service Management”

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