Beacon Corporate, PC Tech Support Specialist
at Beacon Roofing Supply

Date Posted: 3/19/2018

Job Description

Beacon Roofing Supply, Inc. is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has 589 locations in 50 US states and 6 Canadian provinces   and more than 8,500 employees. We are known throughout the building supply   industry for delivering superior service to our customers, strong returns for our shareholders a highly engaged environment for our employees.

Beacon Roofing Supply is publicly traded on the NASDAQ stock   market under the symbol BECN. In   June of 2006 Beacon Roofing Supply was named to the NASDAQ Global Select   Market. Beacon is a FORTUNE 500 company.

We are currently seeking a PC Tech Support Specialist based in Herndon, VA.

The PC Tech Support Specialist will install, maintain, troubleshoot   and upgrade PC hardware, software and tablets. The specialist will analyze the situation, identify, research, and implement solutions to PC technical issues both hardware and software. The specialist will also configure and distribute personal computers, tablets and other peripherals. This position reports to the Director of IT Operations. 

Job Responsibilities

  •  Determines user specifications for PC hardware and   software
  •  Uses judgment and expertise to provide   reliable solutions to all PC hardware and software problems 
  •  Configure and distribute new PC equipment 
  •  Configure and distribute tablets 
  •  Performs PC hardware diagnostic testing 
  •  Directs major PC hardware problems or   repairs to outside vendors 
  •  Provides second level customer support   for call received via the Help Desk 
  •  Create and submit to the Helpdesk   database detailed and accurate records of customer interactions 
  •  Provide backup support for other Helpdesk   positions 
  •  Continually update technical and customer   service skills 
  •  Provide cross functional training for other members   of Technical Services team

 Job Requirements

  •  Comprehensive knowledge of PC hardware installation, repair, and troubleshooting
  •  1+ years’ experience in customer service
  •  Excellent interpersonal, communication, and problem solving skills
  •  2+ years’ experience in PC hardware and software support
  •  BA/BS or equivalent experience
  •  Passionate about providing excellent customer service
  •  Very customer focused, polite, friendly, and   enthusiastic
  •  Excellent listening skills so that they can quickly understand the customer’s needs
  •  Proficient with the Microsoft and Linux operating system
  •  Building Materials Distribution a plus

An Equal Opportunity Employer

Job Snapshot

  • Employee Type: Full-Time
  • Location: Herndon, VA
  • Job Type: Construction
  • Experience: Not Specified
  • Date Posted: 3/19/2018

About Us

Beacon Builds Careers

Beacon Roofing Supply, Inc. is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has over 370 locations in 47 US states and 6 Canadian provinces, approximately 5000 employees and annual revenues in excess of $4.0 billion. We are always recruiting for the best talent. If you have a desire to work in the building products industry and want to build your career with an industry leader, consider working with us.

>Visit Our Website

Career Opportunities

  • Distribution Leadership Program
  • Warehouse & Delivery
  • Sales & Customer Service
  • Operations & Supply Chain
  • Branch Management
  • Business Support Functions
  • Executive Leadership
  • Beacon’s Unique Value Proposition

  • Values Based Environment
  • Safety & Wellness Culture
  • Customer - Centric
  • Employee Engagement & Visibility
  • Financial Strength / Resource Leverage     
  • Career Paths & Mobility
  • Acquisition & Organic Growth Leader
  • Learning & Development
  • Entrepreneurial Branch Operations
  • Market Competitive Total Rewards
  • Expansive Geographic Footprint
  • Performance & Service Recognition
  • Community Outreach / Corporate Giving                         
  • Ability to Give Back

  • “Beacon’s competitive advantage is our people and our value proposition is the differentiator.”
    Christopher Harrison, Executive Vice President and Chief Human Resources Officer