HR Generalist
at C3 An EVERISE Company

Date Posted: 11/23/2019

Job Description

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.



Human Resource Generalist

Position Purpose:   The Human Resources Generalist is a utility player on the site HR team.  Responsible for oversight of some HR operational functions such as benefits enrollments and payroll, the transactional components are usually handled at the coordinator level.  Functionally the HR Generalist works hand in hand with the HR Manager and Center Director, Director of HR Operations, Talent Acquisition, Operations and other Managers to insure that C3 is an employer of choice in the communities we do business in. The Generalist supports operational objectives by achievement of HR Operational duties and oversight that lead to smooth employee-facing operations and meeting center retention goals.  The Generalist acts as a coach to the Management team and in fact to the HR Manager.


Job Responsibilities

  • Handle day to day employee relations issues to support our team members while simultaneously supporting operational objectives
  • Support or oversee the center processes for new hire administration, onboarding, payroll and benefits, leave administration, unemployment compensation, and workers’ compensation
  • Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and C3 standards are adhered to
  • Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly
  • Support local programs that attract, retain and engage employees
  • Contribute to communication within the center making sure that internal upward and downward communication flows smoothly
  • Other duties and responsibilities assigned by management of the company

Qualifications

  • 3 to 5 years HR experience
  • College degree preferred
  • Enthusiastic and demonstrated leadership skills
  • Proficiency in Microsoft Office including Word, Excel and Power Point
  • Excellent oral and written communication skills
  • Strong organizational and interpersonal skills
  • Schedule flexibility
  • Analytical and problem-solving skills
  • Strong ability to multitask
  • Ability to function in a fast paced environment.
  • Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

  • Employee Type: Full-Time
  • Location: Tucson East
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 11/23/2019

About Us

C3 An EVERISE Company is a trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions. Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

Are you ready to work with a company that truly appreciates your talents? At C3 we believe in creating a culture that offers more than just a job – we are committed to inspiring success and promoting performance in an environment that fosters creativity, leadership, and innovation in each and every valued member of our team. C3 Benefits Include:

  • Family & Individual Medical Plans, Dental, Vision
  • Prescription Drug Coverage
  • Life Insurance & ADD
  • 401k
  • Flexible Spending Account
  • Short/Long Term Disability
  • Legal Plan
  • Employee Assistance Program (EAP)
  • Holidays, Paid Vacation & Sick Time
  • Paid Training
  • Tuition Reimbursement
  • Local/National Employee Discounts
  • Exciting Growth Opportunities!

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Join the C3 An EVERISE Company Talent Network today and be on your way to a rewarding, new career!

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