HR Manager
at C3/CustomerContactChannels

Date Posted: 4/26/2019

Job Description

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.



Human Resources Manager

                                                                                   

Position Purpose: The Human Resources Manager is responsible for the daily oversight and management of the Human Resources team at the center level.  The HR Manager works hand in hand with the Center Director, SVP HR, National Recruitment Director, Operations and other Managers to ensure that C3 is an employer of choice in the communities we do business in. The HR Manager ensures that recruitment goals are met and that risk related to employment related decisions is managed effectively.   The HR Manager supports operational objectives by achievement of program specific recruitment and center retention goals.  The Human Resources Manager’s role is that of a coach to the management team while holding his/her team accountable to ensure that department’s goals are met. The HR Manager also has client facing interaction.

Job Responsibilities

  • Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and C3 standards are adhered to
  • Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly
  • Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans
  • Create attract local programs that attract, retain and engage employees
  • Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc.

Qualifications

  • Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience
  • Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment
  • The ideal candidate will have demonstrated skills in recruitment, employee relations, benefits, payroll administration and compensation
  • Enthusiastic and demonstrated leadership skills
  • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
  • Excellent oral and written communication skills
  • Strong organizational and interpersonal skills
  • Schedule flexibility
  • Analytical and problem-solving skills
  • Strong ability to multitask
  • Ability to function in a fast paced environment
  • Dependability regarding completion of assignments and attendance
  • Ability to pass a drug screen and background check

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

  • Employee Type: Full-Time
  • Location: Tucson South
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 4/26/2019

About Us

C3/CustomerContactChannels is a trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions. Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

Are you ready to work with a company that truly appreciates your talents? At C3 we believe in creating a culture that offers more than just a job – we are committed to inspiring success and promoting performance in an environment that fosters creativity, leadership, and innovation in each and every valued member of our team. C3 Benefits Include:

  • Family & Individual Medical Plans, Dental, Vision
  • Prescription Drug Coverage
  • Life Insurance & ADD
  • 401k
  • Flexible Spending Account
  • Short/Long Term Disability
  • Legal Plan
  • Employee Assistance Program (EAP)
  • Holidays, Paid Vacation & Sick Time
  • Paid Training
  • Tuition Reimbursement
  • Local/National Employee Discounts
  • Exciting Growth Opportunities!

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Join the C3 Connect Talent Network today and be on your way to a rewarding, new career!

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