Quality Assurance- Healthcare
at C3 An EVERISE Company

Date Posted: 11/11/2019

Job Description

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.



Associate Quality Assurance Representative

Position Purpose: The QA is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by C3. The QA Representative achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.

Job Responsibilities

  • Monitor/audit each assigned associate in accordance with C3 and client requirements.
  • Provide personal and proactive feedback to associates both in one on one and group settings.
  • Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
  • Work with supervisors and management to ensure that all associates are meeting quality standards.
  • Provide training as needed to both new hires and experienced associates.
  • Attend and contribute to both internal and client monitoring sessions.
  • Carry out reward and recognition programs as outlined by C3 and the client.
  • Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
  • Track trends and make recommendations for refresher and/or up- training to the trainer(s).
  • Any other duties and responsibilities assigned by management of the company.

OTHER DUTIES AND RESPONSIBILITIES:

  • Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course;
  • Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
  • Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

About Us

C3 An EVERISE Company is a trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions. Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

Are you ready to work with a company that truly appreciates your talents? At C3 we believe in creating a culture that offers more than just a job – we are committed to inspiring success and promoting performance in an environment that fosters creativity, leadership, and innovation in each and every valued member of our team. C3 Benefits Include:

  • Family & Individual Medical Plans, Dental, Vision
  • Prescription Drug Coverage
  • Life Insurance & ADD
  • 401k
  • Flexible Spending Account
  • Short/Long Term Disability
  • Legal Plan
  • Employee Assistance Program (EAP)
  • Holidays, Paid Vacation & Sick Time
  • Paid Training
  • Tuition Reimbursement
  • Local/National Employee Discounts
  • Exciting Growth Opportunities!

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Join the C3 An EVERISE Company Talent Network today and be on your way to a rewarding, new career!

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