Trainer
at C3/CustomerContactChannels

Date Posted: 5/19/2019

Job Description

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.



Trainer

Position Purpose:  The Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, sales and customer service. Trainers may also train leadership team members in expected C3 leadership contributions and behaviors, management skill and internal policy and procedure.

Job Responsibilities

  • Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as C3 policies and procedures
  • Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
  • Partner with clients in curriculum design and modification. Develop associated supporting materials.
  • Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
  • Prepare lesson plans and course agenda for each training class
  • Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
  • In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
  • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams

 

Qualifications

  • Undergraduate degree in Human Capital Development, Instructional Design, English or a related field, equivalent combination of experience and education may be substituted
  • A minimum of one year instructing in an adult learning environment preferably in a call center, customer service or related industry
  • Excellent oral and written communication skills at all levels of the organization
  • Demonstrated presentation and facilitation skills
  • Proficiency in Microsoft Office applications including PowerPoint and Word
  • Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
  • Ability to speak in front of medium to large sized groups of people
  • Schedule Flexibility
  • Dependability regarding completion of assignments and attendance
  • Ability to pass a drug screen and background check

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

About Us

C3/CustomerContactChannels is a trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions. Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

Are you ready to work with a company that truly appreciates your talents? At C3 we believe in creating a culture that offers more than just a job – we are committed to inspiring success and promoting performance in an environment that fosters creativity, leadership, and innovation in each and every valued member of our team. C3 Benefits Include:

  • Family & Individual Medical Plans, Dental, Vision
  • Prescription Drug Coverage
  • Life Insurance & ADD
  • 401k
  • Flexible Spending Account
  • Short/Long Term Disability
  • Legal Plan
  • Employee Assistance Program (EAP)
  • Holidays, Paid Vacation & Sick Time
  • Paid Training
  • Tuition Reimbursement
  • Local/National Employee Discounts
  • Exciting Growth Opportunities!

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Join the C3 Connect Talent Network today and be on your way to a rewarding, new career!

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