Help Desk Analyst II - Corporate|R00| (Syracuse, NY)
at Carrols Corporation

Date Posted: 11/11/2019

Job Description

Carrols Restaurant Group, Inc., a growing company located in Syracuse, NY, and one of the largest restaurant companies in the U.S., has an excellent opportunity in our Help Desk department for a Help Desk Analyst II.

Essential Functions:

Provide technical support through analysis and problem solving for the installation, maintenance, implementation and documentation of the current Restaurant Systems software and hardware technologies via phone or remote support communication.


The following is a summary of the skills, knowledge and experience necessary to be successful in this position.

  • Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
  • Install/update hardware and software to resolve system related issues per established procedures
  • Diagnose and document system related issues in a timely and efficient manner.
  • Follow-upon unresolved issues to ensure timely resolutions.
  • Adjust activities based on call volume fluctuations.
  • Escalate unresolved issues to the correct resource
  • Flexible work hours.
  • Other duties as assigned.

2+ years of experience in an IT support/help desk support role is required. Experience with help desk software and remote support tools desired. Retail experience to include POS and Back Office management applications including inventory systems. Experience in a multi-shift or 24/7 environment is preferred. Understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred). Good understanding of LAN, WAN and Wi-Fi. Good analytical skills. Ability to organize and prioritize tasks to ensure timely problem resolution. Must be able to interpret user problems and recommend solutions. Candidate must be able to work well under pressure with some supervision.

Carrols offers a competitive compensation and benefits package.

Equal Opportunity Employer

Job Snapshot

  • Employee Type: Full-Time
  • Location: Syracuse, NY
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 11/11/2019

About Us

Our greatest asset is our people

A Little About Us

Carrols Corporation is headquartered in Syracuse, New York. Carrols owns and operates more than 800 restaurants under the Burger King brand. Carrols operates in over 18 states and employs over 22,000 people.

Carrols is interested in creating opportunities for you; for your career.

Due to our size and continued growth, career opportunities are always present at Carrols. These opportunities are even more likely to become available due to our policy of "promotion from within". It is our philosophy and our strong desire to fill each of our management openings by promoting an existing Carrols' employee.

If you are a dynamic individual who is frustrated by bureaucracy and tenure rules, Carrols is for you. We offer quick advancement, training and no pre-determined time requirements. All we want are the best employees in the business.

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