Customer Service Specialist
at ChildCareGroup

Date Posted: 2/9/2018

Job Description

This position is responsible for providing information to customers regarding various child care service transactions (determine eligibility, facilitate requests, etc.), resolve problems, and discuss ChildCareGroup’s services to educate and engage our families. Position is required to provide high levels of customer service. Answer incoming calls, and facilitate walk in customers in a professional and welcoming manner. Research and assess customer needs. Ask open ended and close ended questions to obtain a very clear understanding of what the customer might need in addition to what they’re asking for. Determine & take appropriate action. This can include but is not limited to wait listing eligible customers, transferring to other providers, and authorizing services. Educate and offer solutions customers. Be able to interpret and communicate federal and state policies and procedures to customers in an understandable manner. Able to educate new customers coming into program. In addition, to offer solutions for other related issues customers might be facing – example; if they’re not eligible, offer other alternatives that they may be able explore.

Job Requirements

High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred; Child Development experience a plus. Must possess excellent customer service skills – 1+ years in a customer service environment required. Comfortable handling large call volumes on a daily basis. Able to work in a fast-paced atmosphere. Strong computer skills – proficiency in Microsoft Word and Microsoft Excel required. Able to work in a team environment and be a team player. Possess efficient organizational and time management skills. Able to problem solve using resources. Must have reliable transportation; valid Texas driver’s license, proof of liability insurance and driving record acceptable to CCG’s automobile liability insurance carrier.

Job Snapshot

About Us

ChildCareGroup is a nonprofit organization with the mission to promote, deliver, and expand the best early childhood education programs for children, parents and early childhood professionals.

Founded in 1901 to care for the children of women who worked in the cotton mills of Dallas, today ChildCareGroup is one of the nation’s most comprehensive and respected child care organizations.

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