Automotive Parts Advisor
at Chrysler Dealers

Date Posted: 7/11/2020

Job Description

Parts Advisor

Kokomo, Indiana (United States)


Button Chrysler Dodge Jeep Ram, one of Central Indiana's leading CDJR Dealerships, is seeking an experienced Parts Advisor to join our team.  We are looking for a highly motivated individual that wants to grow their career with rewarding benefits in the automotive industry.


The Parts Advisor sells parts to customers over the counter, through the shop or on the phone and internet.  The Parts Advisor is extremely knowledgeable about automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. The ideal candidate has previous experience with automotive parts and accessories.  He or She must have a pleasant and courteous personality, exceptional customer service ability, strong phone and computer skills and excellent communication and interpersonal skills.


  • Meet and exceed Chrysler/GM Customer Care Standards each quarter in all related areas
  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line
  • Pull purchased parts from stock
  • If the part is not in stock, determine availability and submit an emergency order if requested by the customer
  • Answer phone calls, providing price quotes and other information
  • Assist outside sales representatives with their orders
  • Set up orders for daily shipment, delivery or pick-up
  • Solicit assigned accounts by phone
  • Assist service technicians in selecting parts needed for repairs in process
  • Notify the customer that ordered parts have been received
  • Ensure that all parts are charged out before they leave the department
  • Be friendly, professional and efficient when working with customers, both on the phone and in person
  • Replenish assigned inventory daily
  • Keep current on new products and product updates

Job Snapshot

About Us

Fiat Chrysler Automobiles is a major automotive company known in the industry for speed, style and innovation. Our strategy is to design, build and deliver high-quality products and segment-defining vehicles that will continue to set us apart from the competition. Our product lineup features some of the world's most recognizable vehicles, including the Jeep Grand Cherokee, Chrysler 300, Jeep Wrangler, Dodge Challenger and Ram trucks. Consumers and industry experts have already taken note of Chrysler's new line-up and are forecasting increased customer demand for these great new products. This full line of innovative vehicles provides you a unique opportunity to ignite your career.

At FCA US LLC, we are always seeking passionate, dedicated professionals to join our dealership teams. We offer service departments that are clean, safe and state-of-the-art, as well as challenging and extensive training is available for career-focused individuals. We also offer the chance to sell the hottest new vehicles while offering customers an exceptional buying experience. With your drive to succeed and our extensive factory product training you will have the tools you need to take your career and passion for automotives to the next level.

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