Automotive Service Advisor/ Service Writer
at Chrysler Dealers

Date Posted: 12/8/2019

Job Description


Service Advisor

Gillman Chrysler Jeep Dodge Ram in Houston is looking for experienced Service Advisors to join their industry leading service team. 


Proud Recipients of the Houston Chronicle's top work place award in 2010, 2011, 2012, 2013, 2014, 2015 and 2016. 


 

Job Description:

  • Automotive Service Advisors greet customers and assist them with any inquiries they may have
  • Perform vehicle walk arounds and document customer concerns to enable the technician to properly diagnose and service the vehicle
  • Selling Service directly to the customer on the front-lines
  • Service Advisors prioritize required services, and are prepared to provide options upon request
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customers informed on completion times, service expenses, and possible changes
  • Service Advisors remain involved with the delivery of the vehicle to the customer upon completion to ensure all customer concerns can be addressed
  • Spend quality time building a professional relationship with the customer
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

Job Snapshot

About Us

Fiat Chrysler Automobiles is a major automotive company known in the industry for speed, style and innovation. Our strategy is to design, build and deliver high-quality products and segment-defining vehicles that will continue to set us apart from the competition. Our product lineup features some of the world's most recognizable vehicles, including the Jeep Grand Cherokee, Chrysler 300, Jeep Wrangler, Dodge Challenger and Ram trucks. Consumers and industry experts have already taken note of Chrysler's new line-up and are forecasting increased customer demand for these great new products. This full line of innovative vehicles provides you a unique opportunity to ignite your career.

At FCA US LLC, we are always seeking passionate, dedicated professionals to join our dealership teams. We offer service departments that are clean, safe and state-of-the-art, as well as challenging and extensive training is available for career-focused individuals. We also offer the chance to sell the hottest new vehicles while offering customers an exceptional buying experience. With your drive to succeed and our extensive factory product training you will have the tools you need to take your career and passion for automotives to the next level.

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