Automotive Service BDC Representative/ Customer Care Agent
at Chrysler Dealers

Date Posted: 7/6/2020

Job Description

Customer Care Agent - Service


Button Chrysler Jeep Dodge Ram in Kokomo is looking for a friendly, hardworking individual with great phone skills to fulfill the service call center position that is open. Business is growing rapidly, and Button is looking for an energetic individual with great customer service skills to join their team.



Job Responsibilities:

  • Schedules service appointments
  • Reschedule missed service appointments
  • Make daily call quota of 80-100 calls per day
  • Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance
  • Respond to inbound internet leads by phone, text message, and email
  • Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
  • Assist with answering customer inquiries and problems by routing customer to the contact and or department
  • Understand the terminology of the automobile business and keep abreast of technology changes
  • Follow all attendance and punctuality standards and adheres to timekeeping standards
  • Follow the Company Code of Business Ethics and Conduct
  • Understand and follow all work rules and procedures and follows lawful directions from Supervisors
  • Uphold the company's non-disclosure and confidentiality policies and agreements
  • Maintain a professional appearance in accordance with company policy
  • Attend pertinent training and stay current with the service department concerns and service techniques
  • Other duties as assigned

Job Snapshot

About Us

Fiat Chrysler Automobiles is a major automotive company known in the industry for speed, style and innovation. Our strategy is to design, build and deliver high-quality products and segment-defining vehicles that will continue to set us apart from the competition. Our product lineup features some of the world's most recognizable vehicles, including the Jeep Grand Cherokee, Chrysler 300, Jeep Wrangler, Dodge Challenger and Ram trucks. Consumers and industry experts have already taken note of Chrysler's new line-up and are forecasting increased customer demand for these great new products. This full line of innovative vehicles provides you a unique opportunity to ignite your career.

At FCA US LLC, we are always seeking passionate, dedicated professionals to join our dealership teams. We offer service departments that are clean, safe and state-of-the-art, as well as challenging and extensive training is available for career-focused individuals. We also offer the chance to sell the hottest new vehicles while offering customers an exceptional buying experience. With your drive to succeed and our extensive factory product training you will have the tools you need to take your career and passion for automotives to the next level.

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