Automotive Service and Parts Director/ Fixed Ops Director
at Chrysler Dealers

Date Posted: 6/29/2020

Job Description

Automotive Service & Parts Director

The Joe Maus Auto Group, located in Charlotte, is looking for an experienced Automotive Service & Parts Director to lead their dynamic service team.

The Service & Parts Director is responsible for all operations within the service department - from hiring and managing technicians and service advisors, to customer service.


  • Oversee all aspects of Fixed Operations Departments
  • Drive business growth, retention, and profitability
  • Oversee and ensure employee and customer satisfaction
  • Must have proven success dispatching and coordinating workflow
  • Oversee the performance of Service Advisors, Parts Advisors and technicians
  • Manage a safe, clean, organized, and hazard free workplace
  • Develop strategies to increase service and parts revenue and maximize the opportunities for your team
  • Manage expenses
  • Hire, train, develop, and retain technicians, advisors, parts advisors, porters, cashiers and support staff
  • Market and promote fixed operations department
  • Oversee and support advisor/client communication to ensure exceptionally positive dealership experiences
  • Take ownership in client or vehicle resolution concerns and provide high level resolution
  • Hold effective meetings with management, technicians, and advisors

Job Snapshot

About Us

Fiat Chrysler Automobiles is a major automotive company known in the industry for speed, style and innovation. Our strategy is to design, build and deliver high-quality products and segment-defining vehicles that will continue to set us apart from the competition. Our product lineup features some of the world's most recognizable vehicles, including the Jeep Grand Cherokee, Chrysler 300, Jeep Wrangler, Dodge Challenger and Ram trucks. Consumers and industry experts have already taken note of Chrysler's new line-up and are forecasting increased customer demand for these great new products. This full line of innovative vehicles provides you a unique opportunity to ignite your career.

At FCA US LLC, we are always seeking passionate, dedicated professionals to join our dealership teams. We offer service departments that are clean, safe and state-of-the-art, as well as challenging and extensive training is available for career-focused individuals. We also offer the chance to sell the hottest new vehicles while offering customers an exceptional buying experience. With your drive to succeed and our extensive factory product training you will have the tools you need to take your career and passion for automotives to the next level.

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